Automotive Parts and Tires Associate - Jobs in Stratford, ON

Job Description

Join our growing team, supporting our busy, 17 bay shop, and retail counter. Although we would prefer a candidate with at least 2 years of automotive retail experience, Canadian Tire offers a plethora of job specific training courses, and easy to learn computer systems, if you are just getting started in your career. We are seeking an individual that would fit in well with our excellent team of staff, who also demonstrates a great work ethic, is self-motivated, energetic, personable, and will be a positive member of our team. We take pride in attracting and retaining top talent, who strive to work to the best of their abilities, in order to continue to grow our business and create and maintain excellent relationships with long term clients.This is a great opportunity for you to excel in your career, while enjoying working with a great team of people in a clean, positive work environment. There are many areas for your to advance in your carreer at Canadian Tire.The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.Main Responsibilities and Tasks:

• Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
• Directs or guides customer to the location of requested items.
• Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Deals with challenging situations in a professional manner.
• Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.
• Sources and orders automotive parts for customers though authorized suppliers.
• Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
• Processes returns, warranties and castings as required.
• Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
• Stocks shelves and merchandise display areas using modules and planograms as guidelines.
• Maintains inventory accuracy and identifies/reports low stock levels.
• Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.

Requirements:

• Demonstrated automotive subject matter knowledge and interest.
• Basic math and typing skills.
• Good working knowledge of automotive parts lookup system.
• Ability to operate a cash register is an asset.
• Ability to work under minimal supervision with computerized systems.
• Experience in a similar role, in a Canadian Tire store or Automotive Service Centre, is considered an asset.
• Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
• Strong communication skills, ability to listen carefully and to give precise instructions.
• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to multitask, adapt and cope with challenging and changing situations.
• Positive attitude, punctuality and solid work ethic.

Job Types: Full-time, PermanentSalary: $15.50 per hourBenefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Profit sharing
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• customer service: 1 year (preferred)

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