Digital Service Squad – Team Member - Jobs in Stratford, ON

Job Description

Open Date May 18 2022 - 09:18:00 AM Close Date Jun 02 2022 - 04:30:00 PMPosting Type TemporaryPosting Status Active Position Length Full-timeDepartment Group Hours per WeekDepartment Economic Development & Tourism Openings 1Education OtherSalary Range $20.50Union Position NoDescriptionPerth County is seeking an outgoing, enthusiastic, qualified candidate for the position of Digital Service Squad (DSS) – Team Member. As a member of the Digital Service Squad you will be a key contributor to the success of the platform and the growth of the program as a whole. Local health conditions allowing, the DSS member is assigned to specific commercial areas and/or Business Improvement Areas (BIAs) across Ontario and will be required to independently travel to and visit/service local businesses. Otherwise, the DSS Member may be assigned to work remotely with local businesses.Main Duties:1. On-boarding Assistance

• Conduct pre-business visit research to best understand the community/BIA and businesses.
• Work with the municipality/BIA, if applicable, to setup appointments and/or go door-to-door to onboard brick-and-mortar small businesses (i.e., no home-based businesses) to the Digital Main Street platform.
• Walk-through the on-boarding survey with the business owner and use appreciative inquiry methods to best understand their business goals and how digital tools/technology can assist them in meeting their goals

2. Advisory Services

• Assist the business in staying in touch with Digital Main Street by subscribing to the e-newsletter and social channels. Advisory Services
• Once the business has been on-boarded to the Digital Main Street platform, the DSS Member will walk through the Digital Assessment and recommendations with the business owner.
• The DSS Member will assist the business owner in identifying their first priorities and the first digital tools/technology they want to activate.
• The DSS Member will also review vendor recommendations made through the platform and lead the business owner to relevant deals/discounts on the platform.

3. Activation/Implementation Services

• The DSS Member will activate and implement free, easy-to-use digital tools and technologies that businesses would like to use (i.e., building a basic website, activating social media accounts, etc.).
• The DSS Member may also direct the business owner to resources (articles, links, how-to guides, webinars) that can help him/her learn more about a particular tool that has been activated or is a subject matter of interest.

4. Reporting and Feedback

• DSS Members must complete their field notes for each business engagement and report on a weekly basis to the Digital Service Squad Administrator.
• DSS Members must attend team meetings as set out by the DSS Administrator.
• DSS Member must ensure ALL DATA is accurately and completely entered within the Digital Main Street CRM (HubSpot) after each business interaction or on a daily basis.

5. Special Projects

• DSS Members will be responsible for leading the implementation of special projects and/or community-wide initiatives (i.e. Google 360 photography)
• DSS Members will work with their DSS Administrator to ensure successful activation of initiatives and increased Digital Main Street engagement
• DSS Members will be available to help business owners develop their Digital Transformation Plan needed to apply for the Digital Transformation Grant, and can subsequently help to implement the plan, if approved for the Grant.

6. Social Media Development

• Working under the direction of the DSS Senior Program Manager, team members will be responsible for assisting in the growth of all DMS/OBIAA social media channels.
• Responsibilities includes, but are not limited to: curating multiple social media posts every week, producing new ways to engage our audience on social, and helping with social media development at DMS events as needed.

Qualified applicants will:

• Possess strong communications skills (written and verbal)
• Possess strong interpersonal and relationship building/relationship management skills
• Possess excellent organizational and time management skills
• Have experience in a sales role and/or marketing environment
• Be able to travel to and work independently (or remotely) with local businesses
• Be familiar with digital technologies for small business (e.g., web, social media, e-commerce, etc.)
• Be able to use basic software and collaboration tools such as Microsoft Office Suite (Word, Excel, Outlook, Power Point) and Slack
• Previous experience with online and offline marketing is considered an asset
• Previous experience working with small businesses in BIAs is considered an asset

Please note, funding for this role is provided externally, and is expected to be in place for 2 years from the date of start. COVID -19The County of Perth ensures we are taking the necessary steps to follow all safety protocols to keep our staff members and potential candidates safe. All interviews will be done virtually.We thank all applicants for their interest and advise that only those candidates selected for an interview will be contacted. Personal information is collected under MFIPPA and is used to determine eligibility for potential employment. Perth County is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.Quick Apply

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