Warranty Technician - Jobs in Stratford, ON

Job Description

Location: Stratford, Ontario is preferred, but will consider a Mississauga-based candidate as well. If based in Mississauga the travel requirements for this role will increase (extensive travel to the Stratford, ONT plant)Basic Function:Ensure that all customer warranty returns are analyzed and tested in detail to confirm the faults, identify liability and determine acceptance ratios. Collect root cause analysis and provide corrective feedback to resolve the issues. Provide sufficient detailed analysis and escalate to a higher level to enable issue and trend analysis to provide information for warranty cost reduction activities.Essential Duties:

• Provide support to the framework for the warranty returns, customer concerns and the company problem solving/root cause analysis
• Carry out hands-on inspection and diagnostics of components and review against the specification to understand short falls
• Ensure that analysis data is reported to management within agreed time scales in customer specific format as required
• Conduct detailed analysis of warranty return parts, claims and costs to determine corrective and preventative actions to support both the Customer, Production and Supplier
• Communicate fault and liability information to the relevant internal management in order to obtain robust interim and permanent corrective actions aimed at warranty prevention and cost reduction
• Contribute to ensuring lessons learned from warranty analysis are communicated to management to be captured on new projects
• Provide technical support to all internal departments to maintain and improve product quality
• Support regular meetings with representatives from appropriate departments to establish an action plan for improving build quality to reduce warranty claims
• Ensure all products flow through the warranty department in a timely manner
• Contribute to continuous improvement activities
• Quality control of work by appropriate reviews
• Write simple reports and provide information to management
• Be aware and work to achieve the Key Performance Indicators (KPIs)
• Attend various meetings and action/communicate instructions
• Undertake continuous training and development
• Participate in root cause analysis and resolving problems
• All other duties as assigned

Technical Skills & Preferred Attributes:

• Communicate efficiently with management
• Liaise and communicate with other departments, customers, suppliers and other services providers where appropriate
• Be an effective team member, working with supervisor and colleagues to ensure smooth workflow with maximum output
• Commercial and financial awareness with a full understanding of how failure impacts business financials, customer satisfaction and future orders
• Knowledge of quality systems
• Understanding of Advanced Product Quality Planning (APQP), Production Understanding of engineering drawings and manufacturing processes
• Ability to work in a diverse and dynamic environment
• Ability to present data effectively
• Advanced problem-solving skills
• Understanding of Health and Safety practices

Education & Preferred Experience:

• High School diploma or equivalent, two year technical degree preferred
• Previous experience in a low-volume manufacturing environment, preferably within the boiler manufacturing industry
• Experience of working in Quality Assurance
• Lean Six-Sigma Green Belt Certification Required, Black Belt Preferred

Travel Requirements: Must have ability to travel - generally by air and utilization of a rental car - routinely, in conducting position responsibilities. Normal business travel of varying length duration.Physical Skill and Effort: Limited manual dexterity required. Work requires infrequent physical effort. Requires ability to work in a normal office environment. Some work in physical plant environment where plant orientation may be required and safety precautions are required. May encounter some unpleasant working conditions of brief duration.Benefits of Being a Cleaver-Brooks Employee:We offer a competitive salary and comprehensive benefits package, life insurance, short term and long term disability, employee assistance program (EAP), employee discount program, generous vacation and 11 paid holidays. Who We Are:Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network’s ability to deliver the knowledge, service, training and support that are essential to long-term performance. Our customers will tell you that we’re the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They’ll also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues an 80+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. This description supersedes any previous description for this position. This description supersedes any previous descriptions for this position.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected