Desktop Technician - Jobs in Surrey, BC

Job Description

Desktop Technician Provides on-site troubleshooting, training and tech support for end users for equipment and services provided by IT . The Technician will respond to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.* Thorough knowledge and proficiency with Various Windows & macOS operating system, Microsoft Office and other Microsoft Family products. Knowledge of a wide range of Desktop systems software’s and application.* Candidate should possess a strong knowledge of networking ,Windows registry and user administration. Knowledge of Windows servers a plus.* Hardware Troubleshooting - Laptops, Monitors, External Devices, Desktops, Mobile Devices , Copiers/Printers, etc.* Active Directory knowledge – Resetting passwords, checking user groups Mobile Device account troubleshooting Own and manage the DSS processes and procedures.* Must be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.* Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.* Desktop Support Technician will be responsible for answering, resolving and documenting issues either on the phone or during a desk side visit.* Install, troubleshoot, service, and repair personal computers, mobile devices, and peripheral devices such as printers ,scanners .Set up and deploy new workstations: operating system installs, application installations, configuration and testing.* Employ remote tools to assist clients at other locations* Perform imaging and configuration of desktops/laptops/tablets* Familiar with a variety of IT best practices, concepts, and procedures* Supports mobile devices such as the iPhone, iPad, and Androids.* Utilize knowledge base to resolve user issues* Troubleshoot Softwares Applications installs and functionality.* Provide support for wireless devices and tablets, including iPhones/iPads and Blackberries.* Managing Users and Computers through Active Directory.* Performs troubleshooting of supported desktop operating systems and applications.* Provides daily written updates on status of current tickets, open issues and projects.* Maintain asset tracking documentation and inventories, and dispose of equipment as warranted.* Perform imaging and configuration of desktops/laptops/tablets.* Follow up with users to ensure problems were resolved successfully.* Maintain a strong focus on the quality of service delivered, taking a customer care’ perspective.* Performs Preventative Maintenance and install upgrades* Work closely with the team on work process changes to increase efficiency and quality of services provided.* Order, receive and inventory equipment and software.* Remote Access setup and troubleshooting via Citrix.* Ability to analyze and troubleshoot any technical problems. Ability to listen well and translate the needs of the associates.* Ability to work independently in a fast-paced environment and Ability to work with minimal supervision.* Work in a collaborative team environment with internal and external communities to improve overall customer service and support.* Work with manager to review User Feedback and undertake corrective actions as agreed.Position Requirements: * This position requires a minimum formal education of Associate Degree or certification equivalent and a minimum of 3 years job-related experience.* Experience with Windows & macOS operating systems, MS Office and other office productivity applications. Professional certificates: Min A+ MCP preferred; MSCDT, MCSA, MCSE.Job Types: Full-time, PermanentSalary: $20.00-$25.00 per hourAdditional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• Secondary School (required)

Experience:

• Computer repair: 3 years (preferred)
• Computer networking: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)
• CompTIA A+ (preferred)

Willingness to travel:

• 75% (required)

Application deadline: 2022-07-31Expected start date: 2022-08-01Quick Apply

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