Key Account Manager - Logistics - Jobs in Surrey, BC

Job Description

Position: Key Account ManagerTerms of Employment: Full-time / PermanentLocation: Surrey, British ColumbiaEmployment Address: #105 - 3560 190th St, V3Z 0P6, Surrey, BC, CanadaWebsite: https://www.scangl.com/Hours of Work: 40 hours/weekBenefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for extended medical and dental insurance. Eligible for free parking during work hours. Employer provided pension, RRSP, and disability insurance.Salary: $85,000 CAD / yearPurpose of Position: Plan, organize, direct, control and evaluate companies or departments responsible for the transportation and movement of goods. This position requires employee to not only perform a variety of operation duties, but also be a team player (creation of a positive work environment) by aiding and supporting all operation functions within the company.Experience/Education:

• A college diploma or university degree in business or transportation administration preferred
• 5 to 10 years of professional experience working both in logistics operational and commercial roles
• At least 5 years of experience in account management, key account management, or sales
• Experience working with SME and large transportationcorporations

Skills & Knowledge:

• Great interpersonal, negotiation, and communication skills
• Exceptional analytical and problem-solving abilities
• Superb organizational and time-management skills
• The ability to build rapport with key clients
• The ability to handle multiple client accounts
• Strong negotiation and leadership skills
• Exceptional customer service skills
• Proficient in all Microsoft Office applications as well as CRM software

Responsibilities:

• Prepare to deliver future business growth and change
• Optimize global operational set-up for account and drive productivity and quality improvements
• Owns the SGL delivery against contract scope
• Customer’s first contact for operational escalations
• Owns the INTERNAL implementation, and leads the relevant processes with SGL Implementation team, IT, SGL products, Business Excellence, etc. as well as coordination with CKAM
• Owns the KPI/data part of QBR presentations
• Owns and leads the improvement commitments internally in SGL with SGL products / IT / Business Excellence teams etc.
• Responsible to coordinate procurement of rates, calculate and measure runrate of contract scope with SGL procurement/product teams
• Coordinate allocation & forecasting process with SGL Procurement and/product team(s)
• Own setup/maintenance for tracking systems, e.g., Scanview, ScanOMS, mySGL etc.
• Responsible for reporting including status reports to the customer
• Own and maintain the operational SOPs for management of shipments
• Identify and drive the general operational best practice in SGL in coordination with Business Excellence teams
• Financial control hereunder controls of carrier invoices, SGL issuing correct invoices, timely invoicing, and general cost monitoring & control
• Monitor developments in GP1 and GP2 and initiate internal corrective actions as needed in coordination with P/L owner
• Facilitate timely replies to ad-hoc & spot quotes
• Arrange for shipping documentation and the tracking and tracing of goods in transit
• Plan, organize, direct, control and evaluate daily operations
• Handling of Air, Ocean and Road bookings and shipments (import and export)
• Booking of cargo and negotiation of ad hoc rates with carriers
• Shipment’s pickup arrangements and planning
• Shipments delivery arrangements to the final customer
• Solving of internal and operation problems on a diligent and business efficient manner to prevent service deficiencies and/or customers’ dissatisfaction

Job Types: Full-time, PermanentPay: From $85,000.00 per yearBenefits:

• Dental care
• Paid time off
• Tuition reimbursement

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Surrey, BC: reliably commute or plan to relocate before starting work (required)

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