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Key Holder/Sales associate - Jobs in Surrey, British Columbia

Job LocationSurrey, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionHow will you support the team

  • 1. Customer Service
  • Acts as a role model by providing exemplary customer service using Laura Canada’s customer service standards.
  • Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.
  • Effectively builds and maintains a personal clientele by using Laura Canada’s tools and ensures all Sales Associates do the same.
  • Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs as well as ensuring team members are always up to date on new arrivals, product knowledge, and current fashion trends.
  • Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and direct ship.
  • Fosters a vibrant, fun, energetic and enjoyable store environment.
2. Floor Leadership
  • Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
  • Identifies team members’ issues and communicates them to the Store Manager.

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