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Machine Technician - N.A. Service Delivery Group - Jobs in Surrey, British Columbia

Canadian Bank Note Company
Job LocationSurrey, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionInternal Job Title: Machine TechnicianJob Type: Permanent, Full timeLocation: Surrey, British ColumbiaWork Model: On-site Position SummaryAs a Machine Technician in our North American Service Delivery group, you will be responsible for ensuring the continuing operation of CBN equipment that produces high-security printed products for our customer. We are looking for a proactive and detail-oriented professional to manage client issues and operational problems submitted through our ticketing system. The ideal candidate will be responsible for ensuring operational efficiency, timely resolution of issues, and maintaining client satisfaction.ResponsibilitiesCustomer Support and Issue Resolution

  • Monitor and maintain CBN equipment located at customer sites and perform basic hardware repair and maintenance on workstations, high-speed and desktop automated laser engravers, printers, laminators, power supplies, battery back-up, batteries, and other hardware as required.
  • Triage customer issues and perform 1st level support for hardware, software, and basic networking problems. Ensure that all issues are addressed, escalated (if needed), and resolved within the parameters of CBN’s contractual Service Level Agreement.
  • Liaise with the Regional Service Manager to ensure timely and efficient service delivery.
Specialist Knowledge and Documentation
  • Become a subject matter expert (SME) on our security printing solutions and associated equipment and machinery.
  • Once you have acquired the skills and knowledge that will allow you to travel independently to customer sites to plan, perform, and troubleshoot hardware and software installations, create documentation that will grow the existing knowledge base.

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