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Quality Service Analyst - Jobs in Surrey, BC

Community Living BC
Job LocationSurrey, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

We are proud to be selected as one of B.C.s Top Employers once again!If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.The Role:As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.Accountabilities include:

  • Identifying opportunities for agency service reorganization and assisting with the implementation
  • Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery
  • Ensuring that individuals and their families receive information about individual resource allocation decisions
  • Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues
  • Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
  • Recruiting and developing new service relationships
  • Providing information to assist in the investigation of licensed residential resources
  • Creating innovative options and responses to address individual and community needs
Key duties include:
  • Developing standardized service contracts or Individual Funding Agreements and negotiating the costing details and quantities
  • Liaising with the manager and other key staff regarding current funding limitations or delays and participating as a team member in local budget management
  • Receiving monitoring reports from service providers and individuals, families and friends:
    • and when a contract is individualized, reviewing to ensure plan objectives have been met; identify potential issues and concerns
    • conduct on-site reviews (staffed residential facilities, homes, day programs, etc.) as necessary and investigate service provider competency issues
  • Receiving financial reports from service providers and reviewing details to ensure delivery of agreed-upon services for approved funding supports
Qualifications:
  • Preference will be given to candidates with a Bachelors degree in Business, Social Work, or a related discipline
  • Experience working in the social services sector in areas such as resource development or contract management
  • An equivalent combination of relevant education/experience may be considered
Possession of a Class 5 drivers license and a clean drivers abstract are required.Location: Utilizing a hybrid working model, this position combines on-site office work with work from home flexibility within BC after passing a 6 month probationary period.Travel: Occasional local travel will be required for this role.Additional Info:This is an auxiliary position on the Local team Auxiliaries may be hired for project work, or to cover vacancies or leaves of varying lengthsTerm: Anticipated term end date of March 31, 2024Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $32.46 to $36.44 hourlyThe health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.Closing date: March 29, 2023Apply now! Submit a resume and cover letter through our online application system to the attention of Jaimie Willows. Resumes received by email will not be considered.Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act).An eligibility list for internal candidates may be established. This list is shared with the Labour Management Committee.Community Living BC is an equal opportunity employer.Quick Apply
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