Research Analyst - Jobs in Surrey, BC

Job Description

As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city—and their careers—forward. Build a City. Build a Future at the City of Surrey.Employment StatusUnion - CUPE Local 402 - Project (2 Years)ScopeThe City is currently seeking a researcher to provide specialized expertise and support best practices for City engagement projects. Guided the principles and strategic framework of the City’s Public Engagement Strategy and toolkit, you will align research methodologies with research and engagement goals using a range of tools to acquire information and interpret data for various city projects and ongoing community engagement with an emphasis on survey research. This is a two-year term position reporting to the Manager of Corporate Marketing and Communications.ResponsibilitiesCoordinate internal survey research requests, prepare summary reports and present findings to city stakeholders for 100 plus projects annually.Prioritize city research needs, schedule deployment of surveys utilizing best practices including recommending appropriate engagement tools for survey design and deployment.Advise on survey methodology (intercept, digital, length, panel/non-panel, question types) including standardize data collection for key questions and demographics.Conduct data analysis of collected survey and research data and have knowledge of methods & tools like spss analysis software, open ended data analysis, and custom-built data dashboard solutions.Set clear research objectives and provide advise to city project leads to optimize marketing and engagement efforts.Use survey methods that ensure the best results including survey completes and survey respondent engagement levels while balancing important considerations with respect to collective accurate and representative data.Advise on reporting types and support standardized reports.Support billing and other administrative and project management requirements such as budgeting, managing outsourcing expertise, and customer service feedback.Manage the city’s online panel virtual community including feedback on approaches, newsletter updates, and annual maintenance of panel membership including matching panel makeup to city demographics.Deliver presentations, staff training and elevate internal awareness of standardize research practices.Ensure important privacy and data security needs are managed for all projects.QualificationsTo be successful in this role, you must meet these minimum requirements:Completed bachelors degree in business, market research, data analysis, statistics or related discipline from a recognized post -secondary educational institution along with three years of relevant experience.Considerable experience and expertise in the research field including survey work.Ability to lead projects and oversee the work of junior staff and consultants.A professional, team player who can work independently and is customer focused and service oriented.An effective communicator both orally and in writing.Significant expertise, judgement, decision-making ability and a broad understanding of organizational culture, priorities and city business.Knowledge and proficiency with computer applications.Conditions of EmploymentSuccessful applicants must provide proof of qualifications.Closing DateThis job will be posted until October 21, 2022.Our ValuesIntegrity - Service - Teamwork - Innovation - CommunityQuick Apply

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