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Job Location | Sydney |
Education | Not Mentioned |
Salary | CAD $15.00/Hr. |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Sydney, NSFull-TimeSalary + BonusMANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, AdvancementNo Resume Required, On-site InterviewLooking to work for a fast growing company Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.-WHAT DOES SOMEONE IN THIS ROLE DOSupervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program-wide. Supervisors conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. You will also work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Essential Duties