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| Job Location | Sydney, NS |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
We are looking to add a full-time Schedulers / Coordinators & Admin to our growing team!By joining us, you will be joining an organization that is providing the compassionate home care services in the community.The Scheduler / Coordinator will perform a variety of tasks related to both client care and service delivery. They will provide excellent service to clients and families through our quality assurance procedures and will work closely with Caregivers to meet all service requirements. The person will also assist in retail store which is part of the business.The Scheduler / Coordinator will be a key member of the administrative and operations team and will work closely with other key players to help ensure effective operation of all business needs.They also make sure that client’s needs are met appropriately and adequately.Requirements of Position: · First point of contact for all new service inquiries & retail store· Developing personal and lasting relationships with our caregivers, clients and family members· Must have knowledge of working on computer (office suite, database software, etc.).· Must be able to multi-task and also display an incredible level of flexibility· Must possess the ability to prioritize in the face of multiple tasks and/or duties· He/she should have a good knowledge and understanding of customer care ethics· Must possess good coordination and analytical abilities· Ability to work independently and meet deadlines· A reliable vehicle to conduct business outside of the office· A satisfactory criminal background and vulnerable sector police checkDuties: · Answer each incoming call in a friendly, professional and knowledgeable manner· Field calls from Caregivers, existing clients, and managing new client inquiries· Answer client inquiries and sales at the home health care retail store· Coordinate/conduct care consultations, introductions and QA visits, no visits due to pandemic right now· Follow up on Caregiver assignments· Keep accurate records by entering Caregiver and client information.· Manage the scheduling portfolio by being accountable for all scheduling transactions in the software· Ensure all key indicators are met or exceeded, including increasing hours, decreasing cancelled shifts, and ensuring staffing is done in a thoughtful manner· Provide assistance to other team members as needed· Adhere to all procedures and policies, especially the Quality Management System· Reach out to health care providers or personnel and clients with regards to changes in schedule that may come up on a daily basis· Other duties as assigned by the managementOur Values: · Awesome Customer Experiences· Find a Better Way· Passionate About Making a DifferenceOur Perks: · Ability to grow your career and develop strong management and multi-tasking skills· Fun and lively work environment· Recognition and rewarding career· Health insurance benefitsExpected Start Date: 2021-06-11Job Types: Full-time, PermanentBenefits: