Desktop Support Technician - Jobs in Sylvan Lake, AB

Job Description

The Town of Sylvan Lake is a vibrant lakeside community of nearly 16,000 residents centrally located between the major centers of Edmonton and Calgary and within close proximity to Red Deer, we can offer the amenities of larger center with the relaxed living atmosphere offered by a smaller community. With abundant year-round recreational and cultural activities, we have definitely earned the name of “Brilliant All Year!” We are a growing and thriving municipality and as such the organization continues to move ahead in a progressive manner.A GREAT EMPLOYMENT OPPORTUNITY AWAITSDesktop Support TechnicianPermanent, Full time Wage Range - $31.43 – $37.52SUMMARY OF FUNCTION: The Desktop Support Technicians role is to support and troubleshoot organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, and repairing all organizational hardware and equipment while ensuring optimal workstation performance. The person will troubleshoot problem areas (in person, by telephone, or via remote support tools) in a timely and accurate fashion and provide end-user assistance where required.This role works in coordination with the Town’s IT department to support administrative staff, the Mayor and Council, and Town-related public services.KEY DUTIES AND RESPONSIBILITIES: 1. Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users using town procedures, and implement and document solutions for new problems, including off-site repair for remote users as needed.2. Install, configure, test, and troubleshoot end user peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.3. Receive and respond to incoming calls and support tickets regarding end user problems.4. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.5. Where required, liaise with third-party support and PC equipment vendors.6. Assist with other IT department members on projects when they require assistance.7. Actively engage with and investigate potential end-user issues and utilize internal ticketing system to log resolutions.8. Provide level 1/2 support and troubleshooting as needed.9. In coordination with the IT department, design, develop and execute new technology initiatives and systems in support of Town strategic and operational plans.TRAINING, SKILLS AND ABILITIES:

• College diploma or equivalent, and 3 years work experience in related field
• Certification in Microsoft front-end technologies (MOS, MTA, MCSA)
• Certification in Microsoft O365 and/or Azure Fundamentals
• CompTIA A+
• Service management, cloud (SaaS, PaaS) computing
• Class 5 driver’s license
• RCMP based Criminal Record Check

If you feel valued when you can be of service and enjoy contributing to an environment that allows people to develop skills, improve their health and have fun, you will find this job to be extremely rewarding. If you enjoy diversity in your job tasks and schedule and can switch gears as needed to get the job done, you’ll thrive in this deadline driven work environment. If you are an experienced Desktop Support Technician with proven leadership skills please apply. We offer competitive rates, a generous benefits package and an excellent work/life balance situation.Please apply with your qualifications and references by November 23, 2022.The Town of Sylvan Lake is an equal opportunity employer and strongly supports diversity in the workplace; all candidates who are authorized to work in Canada and meet the qualifications are welcome to apply. We thank all applicants for their interest in this position; however only those candidates who are selected for an interview will be contacted.Job Types: Casual, Full-time, PermanentSalary: $31.43-$37.52 per hourBenefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Sylvan Lake, AB: reliably commute or plan to relocate before starting work (required)

Education:

• AEC / DEP or Skilled Trade Certificate (required)

Licence/Certification:

• RCMP Based Criminal Record Check (required)
• Class 5 Alberta Drivers License (required)
• Microsoft Certifications (MOS, MTA, MCSA O365) (preferred)

Work Location: One locationApplication deadline: 2022-11-23Expected start date: 2022-12-12Quick Apply

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