Information Technology Manager - Jobs in Sylvan Lake, AB

Job Description

The Town of Sylvan Lake is a lakeside town in Central Alberta of over 14,000 people and growing. With close proximity to the major centers of Red Deer, Calgary and Edmonton, we can offer the amenities of larger center with the relaxed living atmosphere offered by a smaller community. With abundant year round recreational and cultural activities, we have definitely earned the name of “Brilliant All Year!” We are a growing and thriving municipality and as such the organization continues to move ahead in a progressive manner.Do you want the chance to work with an amazing team where learning and thorough communication is an ongoing experience Do you want to have fun at the same time as providing a critical service to the entire Town If you are interested in this tremendous opportunity, we have an immediate opening for an:Information Technology Manager - Full Time – 37.5 Hours Per WeekReporting to the Corporate Services Director, this position is responsible for maintaining and optimizing the Town of Sylvan Lake’s information systems network for the organization thereby ensuring effective delivery of services to the community.This position as systems analyst will not only be responsible for continuous development and enhancement of existing information systems but will be responsible for researching and implementing new technology and systems creating opportunities to improve business process to support corporate strategic goals.RESPONSIBILITIES:

• Responsible for oversight and hands-on maintenance, integration and enhancement of all existing information technology systems and network. This includes vendor contracts, such as the Town’s Managed IT Services Provisions contract.
• Performs systems and business analysis and collaborates with Town departments to ensure existing technology is utilized effectively and identifies opportunities to enhance business process in support of the changing needs of the organization with new technology. Creates and delivers business cases for technology acquisition.
• Coordinates the acquisition, replacement and upgrade of the Town’s digital environment, including multiple cloud environments, computer hardware and software programs with an appropriate equipment replacement program and ensuring a cost effective industry standard life cycle.
• Maintain and support the Town’s internet access and network security ensuring effective internal and external system security is in place and managed to protect the integrity of the Town’s data.
• Manage, direct, and coordinate department staff including contracted service providers of IT services to the Town of Sylvan Lake to ensure quality control, professional development and corporate objectives are accomplished.
• Responsible for managing and developing policy and procedure for the use of the Town’s information technology infrastructure including user access and security.
• Ensures the backup of Town data is completed to maintain ‘point of recovery’ database integrity and security.
• Responsible for organizing and coordinating end user training on Town information systems including the development and updating of documentation and user instructions for business applications.
• Supports social media usage for business purposes and supports the IT infrastructure necessary to maintain a functional and effective website promoting the Town.
• Responsible to maintain the Town’s communications systems including network, web and desktop including cellular, smart and desk LAN phone systems.
• Responsible for the planning, management and efficient implementation of short-term and yearly operating plans including development of yearly and 3 year strategic and operating budgets.
• Maintains an organization structure for the Information and Technology Department that maximizes the output of the quality and quantity of the work provided. Responsibilities include providing consultation and supervision to designated staff, establishing clear definitions of responsibility for each employee, reviewing workload assignments and adjusting schedules according to workload to ensure levels meet operational requirements. Monitors performance, provides ongoing feedback and completes reviews for assigned staff on a timely basis within the department to encourage continuous improvement and increase staff morale.
• Serves as a mentor and positive role model in support of career development of not only IT department employees, but towards Town staff for digital maturity and implementation.
• In consultation with H/R, recruits staff through methods such as identifying vacancies, interviewing internal and external applicants making hiring decisions and processing required documents.
• Evaluates the performance of the department and responds to changing customer needs through methods such as conducting continuous assessments of the team’s activities, facilitating feedback processes within and across the Town departments and responding appropriately to changing demands.
• Performs ongoing system reviews in conjunction with others to maximize the Department’s efficiency and effectiveness. Reviews requirements and plans, directs, and implements systems to meet the demands of both internal and external customers.
• Assist with the development of Department Policies, Operating Procedures and Emergency Management Procedures.
• Promote, support and enforce the Town Health and & Safety Policy and Procedures, and Provincial Occupational Health and Safety Act requirements.
• Ensure risk management and safety programs are in place for contractors working in the section, and for members of the public participating in programs and services that are consistent with Town standards and policy as well as provincial and federal legislation.
• Responsible to be the liaison and/or resource to other departments to promote and further enhance I/T opportunities within the Town and community.
• Responsible to research any and all related grant opportunities and complete applications, reports and budgets and monitor spending of project and final accounting.
• Attend required meetings and related seminars

QUALIFICATIONS:

• Post-secondary degree or diploma in computer science
• Minimum of 10 years’ experience in the IT industry and 5 years managing an IT program
• Project management and systems analysis certification
• Advanced knowledge of networking, operating systems and server architecture including thin clients, clustering and cloud technology solutions and services
• Advanced knowledge of current and existing web design/application principles and tools including hosted solutions and transaction based solutions and services
• Strong knowledge of programming concepts, software development cycles and associated tools and platforms
• Proficiency with ERP systems and demonstrated experience with data integration practices from and to multiple systems
• Good understand of VPN networks, firewalls, encryption and all aspects of network security technologies
• Microsoft Certified Systems Administrator
• Microsoft Azure or 365 Certifications or training
• Valid Class 5 Drivers License
• Keep the I/T team well informed of corporate goals and strategic direction.
• Effectively convey I/T related information to users and senior management
• Effective leadership skills of department staff and contracted service providers
• Ability to interact with internal and external users/customers at various levels of knowledge and understanding to resolve IT related issues
• Must have excellent organizational, time management skills to complete the job
• Must be able to work unusual hours including designated holidays and be available for emergency situations should they arise
• Must be willing to perform system and server maintenance and software updates after hours when deemed necessary to avoid user interruption.

This is a terrific opportunity to work in a professional, team focused environment. You have a strong desire to be a major contributor to the success of a vibrant and growing organization. If you are up to the challenge of taking ownership and wanting to make a difference, this is an ideal situation. We offer competitive rates, a tremendous benefits package and an excellent work/life balance situation. If this position intrigues you, please submit your resume in confidence by email specifying which position you are applying for, by July 5, 2021, to:Town of Sylvan Lake 5012 – 48 Avenue, Sylvan Lake, AB T4S 1G6Attention: Human ResourcesThe Town of Sylvan Lake is an equal opportunity employer and strongly supports diversity in the workplace; all candidates who are authorized to work in Canada and meet the qualifications are welcome to apply. We thank all applicants for their interest in this position; however only those candidates who are selected for an interview will be contacted.Application deadline: 2021-07-05Expected start date: 2021-07-12Job Type: Full-timeSalary: $105,475.50-$125,931.00 per yearBenefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift

Education:

• DCS / DEC (preferred)

Experience:

• Information Technology Management: 5 years (required)

Licence/Certification:

• Project Management Certificate (required)
• Class 5 Driver's License (required)
• RCMP Based Criminal Record Check (required)