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| Job Location | Taber, AB |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Horizon is seeking a service-oriented team player to join our Technology team in supporting approximately 350 staff and 3500 student users. The Tech Support Specialist will work as a member of a team to ensure that secure and reliable information technology enables us to achieve our mission: Horizon is a 21st century inclusive learning community that engages and empowers all learners for success.Duties of the Tech Support Specialist include:Providing direct end user support for hardware and software solutions used in both administrative and instructional functionsPromoting effective technology integration with educators at the school and system levels;Coordinating communication and logistics for school division IT projects including technology evergreening;Consulting with school and division personnel on technology purchases;Maintaining and supporting multiple platforms and associated user account management (Windows/Active Directory, Apple, G-Suite/Google);Managing technology hardware inventory (imaging, cabling, etc) and software upgradesSupporting the optimized performance and security of all network systems and connectivity, including but not limited to:software deploymentIP phonesPalo Alto Firewallnetwork infrastructure (Meraki);Supporting the Technology department in the ongoing maintenance of Windows-based environment and virtualized servers including Windows 10, SQL, SCCM and Active Directory;Assisting in the implementation of technology initiatives and innovations as needed.QualificationsThe ideal candidate has:University degree in Computer Science or a related discipline, a related two-year diploma in computer technology or a related discipline from a recognized post-secondary institutionExperience working in a medium to large-scale organizationUnderstanding of best practices and administration of network infrastructure including configuring/troubleshooting of network and security hardwareExcellent organizational and interpersonal skillsStrong communication skillsExperience in customer/client service and/or helpdeskThe desire for continuous learningProven record of working under pressure within a fast-paced team environment with minimal supervisionA focus on highly positive user experiences in a public education contextRelated industry certifications would be considered an asset.Short-listing will take place as applications are received and REFERENCES must be included. The successful applicant will be required to provide a recent criminal record check as a condition of employment. Only candidates chosen for an interview will be contacted.