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Service Administrator - Jobs in Taber, AB

Western Tractor
Job LocationTaber, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Western Tractor Company Inc., a 4-store John Deere dealer located in Southern Alberta, is searching for a full time Service Administrator to join our growing John Deere agricultural equipment group at our Taber location. Western Tractor is located at the center of an irrigated agricultural area that is known for the variety of specialty crops that it produces. John Deere is the number one brand of Agricultural, Turf and Commercial Worksite products in the area and has been represented by Western Tractor in Southern Alberta since the 1930's. Western Tractor's commitment to our basic values, customer focus and employee improvement are what has made us a dominant dealer and an "employer of choice".Reporting to the Taber Service Manager, this person will be responsible for maintaining accurate and on-time reports and records for the service department's operation within the organization.Duties & Responsibilities

  • Fields internal and external customer inquiries to the Service Department
  • Assists customers on basic inquiries
  • Technical and John Deere Experience an asset
  • Service Advisor and Parts Advisor Experience an asset
  • Opens, maintains, previews and closes work orders promptly
  • Contacts customers prior to invoicing work orders
  • Receives payments from customers
  • Calls customers on outstanding invoices for payment
  • Assists to coordinate and schedule technician training
  • Prepares and submits payroll for service department as per schedule
  • Maintains vehicle sign out, and tech in-out board
  • Maintains service department filing and records
  • Maintain service department’s supplies and places orders as required
  • Updates customer profiles using hours, equipment or other information from work orders
  • Assists the Service Manager in contacting customers prior to warranty expiration
  • Back up for main receptionist
  • Supports customer clinics, field days and related promotional events
  • Assists the Service Manager in maintaining a healthy safe environment
  • Advises Service Manager of any customer concerns
  • Works overtime and weekends as needed or per schedule
  • Builds and promotes a strong “Team and One Enterprise” approach to all employees
  • Other duties as assigned by management
Employee OpportunityWe offer our employees terrific opportunities to grow within our organization. Employees are our number one asset and we encourage training and personal development for everyone. Our employees receive on the job training, John Deere University courses and training in other locations across North America. We are proud of the education that we provide our staff.BenefitsWestern Tractor offers competitive wages and a great benefits plan. Employees can be assured that they and their loved ones will be covered in the case of illness or accident. With this in mind we offer:
  • Short term and long term disability
  • Critical illness
  • Prescription drug coverage
  • Dental coverage
  • Accidental death and dismemberment coverage
  • Life insurance and dependent life insurance
  • Extended health benefits
  • Registered Retirement Savings Plan
  • Extensive safety program
  • Boot and tool allowance
To apply for this position, we are requesting that cover letters and resumes be delivered IN PERSON to:Western Tractor Company Inc.Mitch Ponich, Service Manager165043 Highway 3Taber, ABIf personal delivery is not practical, please forward your cover letter and resume to:human.resources@westerntractor.caWe thank all applicants for their interest in Western Tractor but only individuals chosen for an interview will be contacted.

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