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Manager Customer Service - Jobs in Terrebonne, QC

National Bank of Canada
Job LocationTerrebonne, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Primary Locations: Terrebonne, QuebecAttendance: On-siteEmployee Status: RegularSchedule: Full-timeAs a Customer Service Manager, youll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. Youll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day.***Please note that the incumbent will be assigned to 2 branches: The Terrebonne branch located at 5333 Laurier Boulevard and the Sainte-Anne des Plaines branch at 477 Saint-Anne Boulevard***This position reports to a Branch Manager.Your role

  • Guide and coach the team of representatives in identifying clients financial needs
  • Make sure the team promotes the Banks products and services and refers clients to the right resources.
  • Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business development techniques after setting and following up on performance objectives and business development referrals
  • See that the branchs operational activities are carried out efficiently
  • Build loyalty by maintaining close relationship with clients and offering them quality service
More specifically, you will:
  • Manage complaints concerning transaction and retail banking services, in particular by handling and documenting complaints received at the branch to make sure their resolution improves client satisfaction.
  • Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
  • Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch operating procedures, and make sure they are followed.
  • Work with your team and other units to complete various mandates, analyses and special projects, or supervise such activities
  • You will be in charge of 2 branches
Competencies required
  • College diploma and four to six years of experience, depending on position level OR Bachelors degree in a related field and one to six years of experience, depending on position level
  • Experience in personnel management and coaching
  • Experience in business development and customer service
Preferred competencies
  • Knowledge of financial products and services
Your benefitsIn addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Initiatives promoting community involvement
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.Were putting people firstWere a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples lives.Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.We welcome all candidates! What can you bring to our team Ready to live your ambitionsParticular Condition:Selected candidates must complete online tests as part of the recruitment process. Work hours can vary depending on operational needs.Quick Apply
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