Academic Services Representative - Jobs in Toronto, ON

Job Description

Date Posted: 11/10/2022Req ID: 28445Faculty/Division: School of ManagementDepartment: Joseph L. Rotman School of ManagementCampus: St. George (Downtown Toronto)Description:About us:The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.Your opportunity:The Office of the Registrar and Academic Services provides timely, high-quality, accurate and efficient information and service to all Rotman professional program students, faculty, Academic Program Directors, Managing Directors and the Dean’s Office. Responsible for the management of all processes to move students through their academic program, the Office espouses the values of the Rotman culture, provides an inclusive environment for all students, faculty, and visitors and ensures access to resources and support for timely graduation. As the steward ofimportant and highly-confidential information, the Office of the Registrar practices a high level of ethical behaviour and ensures the protection, privacy and security of student recordsAs an Academic Services Representative in the Office of the Registrar and Academic Services, you will work with this dynamic team providing exemplary front-line reception and general office assistance to over 1400 students and 100 faculty and staff in all Rotman Masters and Diploma Programs.Your responsibilities will include:

• Providing detailed information to students on program and/or course requirements
• Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Handling sensitive and/or confidential information
• Updating and maintaining records
• Handling fees or fines and issuing receipts on a limited basis

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum two years student/academic services or registrarial experience required
• Strong computer skills with demonstrated experience working with Word, Excel and databases.
• Accuracy and attention to detail
• Strong organizational, time management and problem-solving skills
• Strong customer service skills

Assets (Nonessential):

• Demonstrated experience working with ROSI
• Knowledge of Rotman, School of Graduate Studies and U of T academic policies and procedures

To be successful in this role you will be:

• Articulate
• Approachable
• Courteous
• Diplomatic
• Patient
• Responsible
• Team player

Closing Date: 11/21/2022, 11:59PM ETEmployee Group: USWAppointment Type: Budget - ContinuingSchedule: Full-TimePay Scale Group & Hiring Zone:Job Category: Registrarial ServicesLived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.Quick Apply

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