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Account Manager - Jobs in Toronto, ON

Gorgias
Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. + = ❤️Weve been around since 2015, and were serving over 9000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants.*The Account Manager is our first Expansion hire, sitting in the Customer Success organization, reporting to the Director of Customer Success

  • Own expansion and reactivation targets for the Customer Success team at Gorgias
  • Develop strategy by identifying key opportunities through SQL or Google Sheets analysis and running experiments to drive expansion and reactivation rates
  • Partner closely with the Customer Success Managers to identify opportunities then demo features and close customers
  • Run experiments and campaigns via email, in-product, phone and Customer Success team to generate leads from existing customers
  • Master sales and marketing talking points, then train the broader Customer Success team to optimize close rate and expansion
  • Up-level our customer communications using data and creativity
  • Test, optimize and repeat
  • Prove your value, then build a team of expansion/account managers and scale
Qualifications
  • 3+ years experience in account management or sales in SaaS
  • You have a proven track record of success and driving impact
  • You are proficient in getting your hands into data and identifying opportunities (SQL preferred)
  • Process- and systems- oriented to experiment with, test, and learn from various strategies
  • Self-starter and problem solver who embraces challenge and ambiguity
  • 1+ years management experience ideal, and ready to build a team from the ground up
*Why join us*Were among the fastest-growing startups in the eCommerce ecosystemWeve built an extremely efficient go-to-market engineWork with a talented team youll learn a lot fromJoin a company where automation, good & clean data are core beliefs shared by all*More cool things to know about Gorgias...**Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
  • Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
  • We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
  • We have a 4.8 rating on Glassdoor
  • What our customers are saying: apps.shopify.com/helpdesk#reviews
  • Our software stack: stackshare.io/gorgias
  • Other positions: jobs.lever.co/gorgias
Discover Gorgias Platform here: https://www.youtube.com/watchv=4sLFpe-xbhkLearn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculatorGorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.Job Type: Full-timeQuick Apply
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