Account Manager, Premium Suite Service (2-Year Contract) - Jobs in Toronto, ON

Job Description

Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Job DescriptionJob Overview:As a member of our Premium Suites Team, you will be responsible for establishing relationships with a dedicated book of business and providing outstanding service while crafting creative engagement and retention strategies. Through value-creation, emotional connections, and engagement, you will ensure high retention results are achieved. You will support the success of our annual department objectives and will bring an innovative, solution-oriented approach to a fast-paced and exciting environment.Responsibilities:

• Achieve or exceed account renewal targets during annual retention campaigns
• Develop in-person touchpoint strategies, tailored to your dedicated book of business and their club space experience
• Build internal relationships with MLSE stakeholders
• Achieve quarterly and annual touchpoint metrics as measured through our Premium Suites service dashboard
• Provide outstanding service through inbound and outbound engagement campaigns, completed through email, phone calls, and client meetings
• Support all other Premium Suites service initiatives and programs as required including, but not limited to, Suiteholder gifting campaigns, game day duties, and various events both in and out of venue
• Maintain up-to-date financial administration and balancing for your book of business
• Participate in strategic and innovative ideation to challenge the status quo
• Work in conjunction with the entire Ticketing team to reach department goals and objectives
• Participate in special projects periodically, to assist in achieving business goals

QualificationsNote: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Post-secondary degree or proven experience in developing sales and service relationships with a premium, white glove approach
• TicketMaster and/or ARCHTICS knowledge is an asset but not essential
• Salesforce knowledge would be an asset
• “All for One” positive approach, with strong leadership skills and proven sales and retention results
• Ongoing awareness and responsiveness to client happiness with a demonstrated ability to build and develop professional relationships
• Can develop creative programming and initiatives to successfully engage premium clients
• Skillful at listening, understanding, and communicating effectively
• Alert and receptive to shifting demands within a fast-paced, changing environment
• Performs well within a multifaceted environment, while leading multiple priorities simultaneously
• Self-starter with a mature, professional attitude and presence
• Comfortable and capable of delivering within a fast paced environment, applying time management and organizational skills
• Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint
• A positive, team first approach, incorporating integrity, confidentiality and discretion
• Available to work evenings, weekends and holidays as the need arises

Additional InformationApply by: December 13, 2022We thank all applicants for their interest, however, only those selected for an interview will be contacted.At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.Quick Apply

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