API Support - Jobs in Toronto, ON

Job Description

ProductJob TypePermanentLocationToronto, CanadaWho are weDeliverect is in hyper-growth! As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 170 million orders completed, operating globally.We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.Who we work withFood delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local takeaway too!Our PeopleLocated in our hubs across Europe, North America, South America, Australia and the Middle East we are growing rapidly. We are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.Reason for the roleAPIs are at the centre of Deliverect’s products and services today. For us, the satisfaction of our clients and partners is everything. We want their queries to be handled in the most efficient way. External partners and third-party developers all around the world rely on those APIs, performing a lot of calls a day against our public API.As we scale, we are looking for an API Support to join our team, to help our partners as they build business-critical applications on our API.You will represent Deliverect as you manage and resolve technical inquiries from API developers globally that are requesting help using our services. Youll also work directly with our engineers to ensure that customer issues are resolved as expediently as possible. You will communicate with those reporting on issues or requests, together with internal teams. You will conduct technical investigations to troubleshoot, in collaboration with our internal and external technical development team.Thanks to user feedback analysis, you will be supporting the strategy around the development and enhancement of our API ecosystem and our support materials (developer help center, documentation and guides).Tasks and responsibilities

• Manage ticketing helpdesk and email resolution
• Run projects that improve support-related processes and our customers developer support experience
• Manage, support and improve the certification process for partners
• Be the technical point of contact for our API partners
• Proactively handle issues with integrations, contacting and communicating with our partners from SMB to Enterprise companies around the world every day
• Work with APIs including relevant tools (Postman etc)

Job Requirements

• Proven experience in supporting developers in integration projects and managing a ticketing helpdesk
• Able to manage email ticketing taking queries through to resolution
• Experience with tools to use and test an API; experience with Postman
• Exposure to supporting people using an API
• Technical support experience
• Able to work independently and within a team
• Curious to learn new technologies
• Proactive and adaptable approach
• Comfortable being in our office 2-3 days+ per week

What we offer

• Fast-growing SaaS scale-up that’s been named a ‘unicorn’
• Plenty of scope to develop and take ownership
• Range of benefits
• We want to support everyone. We offer flexibility around working hours, locations and office days
• Diverse international team; regular company and team events
• Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress
• Constantly innovating product with weekly releases, constant new features and incremental optimisations
• An early position in a scaling international scale-up with strong growth plans
• Be a part of solving some of the biggest challenges facing the global food tech market

Want to join our rocket ship Apply now.Equal OpportunitiesWe value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touch talent@deliverect.com.Quick Apply

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