Assistant General Manager - Jobs in Toronto, ON

Job Description

The Assistant General Manager (AGM) works in sync with the General Manager to shape, lead and motivate a vibrant team towards the day-to-day goals and smooth operations of the entire 89,000 square foot facility. This individual takes pride in overseeing all front of the house member services, as well a lively and dynamic studio fitness team. A successful AGM understands the importance of a five-star member experience and its direct relation to member retention. These multi-taskers use key performance indicators to ensure a service-oriented culture exists in each department while carefully maintaining pre-set budgetary controls. They love to crush goals, maximized efficiencies, drive revenues, inspire and develop their team, all while providing world-class customer service to all guests and members.This job might be for you if you have the following talents & spirit:

• You Have Leadership Skills: You can effectively direct the day-to-day activities with integrity and humility. You lead by example and are a role model to your colleagues and peers. You understand the importance of creating a vision for your team and building trust with all you work with. You thrive on inspiring and motivating others (verbal and written).
• You Have Communication Superpowers: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or studio situations; attend to and fully comprehend what others are saying. You have communication superpowers and are a good listener and speaker to help customers and team members understand your direction and recommendations.

• You’re a Multi-Tasker: You use key performance indicators to ensure targets are achieved, confirm a five-star service is delivered to all guests and members, and provide coaching and mentorship to direct reports, while enhancing team member performance.
• You’re Motivated & Driven: You are a goal-oriented leader who flourishes in a team environment and has an innate ability to inspire and lead a high performance. You are a health and fitness enthusiast eager to share your knowledge with members or teammates.

• You’re Accountable: You take responsibility for all work activities and personal actions; you follow through on commitments; you implement decisions that have been agreed upon; you acknowledge and learn from mistakes without blaming others, and you recognize the impact of one’s behavior on others. You thrive on achieving results. You see the bigger picture when handling day-to-day responsibilities.

• You’re Cost-Conscious: You’re a best-in-class bargain hunter. You appreciate a good deal but won’t sacrifice quality for it.

• You’re Customer Service Orientated: You have a knack for customer service and can handle member questions and concerns professionally. You listen and respond effectively to customer questions and resolve customer problems to the customer’s satisfaction.
• You’re Creative: You’re an information seeker and creatively use your resources. You enjoy participating in developing new ideas and methods for program enhancement. You’re an innovative and creative thinker who is not constrained by conventional thinking or established approaches
• You’re Detail Oriented: You cross your T’s and dot your I’s by maintaining client records highly organized with excellent attention to detail. You’re not one to cut corners. You pay attention to the details. As far as you are concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.

As an Assistant General Manager, a typical day might include the following:

• Oversee all club operations but have a clear focus on the following departments: youth programs, Active Kids Club, studio fitness, club administration (specifically accounts receivables)
• Recruit, train, mentor, and supervise staff, leads, and managers
• Develop team members through ongoing training, coaching, and support
• Attend all team meetings and contribute knowledge and advice to improve the department’s overall performance
• Contribute to team effort by “pitching in” whenever needed
• Address member/client questions and concerns in a professional manner

To land this role you need to have:

• Post-secondary education relating to the health and fitness industry and additional certifications or workshops relating to sales, marketing, and administration is an asset
• 3 - 5+ years facility operations experience
• 3 - 5+ years personnel management experience
• Proven ability to engage, inspire, motivate, and lead 200+ team members
• Success in exceeding individual and team sales goals
• All management/leadership team members must have Standard First Aid and CPR – Level C Certification before the start date and maintained throughout employment. CPR is to be renewed annually.
• All team members must provide a recent Criminal Background Check before training and work commencement

Perks of this position include:

• A competitive salary
• Bonus opportunities
• Employee Stock Option Plan
• Group benefits
• Complimentary individual membership and plus one membership
• Additional Vacation Time and Flex Days
• Cellphone Allowance
• Group RRSP Options
• Maternity/Paternity top up
• 4-Day Work Weeks (12 per year)
• Team member perks
• Complete training and development package
• Working alongside great people in a culture that fosters empowerment
• Career-defining growth and development opportunities

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us.PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer and believes in treating everyone fairly regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.We thank you for your interest; however, only candidates selected for an interview will be contacted.Quick Apply

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