Assistant Manager, Store Experience & Business Operations - Jobs in Toronto, ON

Job Description

PosteAssistant Manager, Store Experience & Business OperationsProfilJob ID : 199579Location Name: ON-FSC Toronto Off (0581)Address: 5560 Explorer Drive, 2nd Floor, Toronto, ON L4W 5M3, Canada (CA)Job Type: Full TimePosition Type (Regular/Temporary): RegularJob Function: Retail OperationsIs This Position Eligible for Remote :ABOUT THE RETAIL OPERATIONS TEAM:We make it look easy, but it takes a lot of work behind the scenes to create the legendary Sephora Canada client experience. Our dedicated Retail Operations team has a finger on the pulse of store operations and is up to the task. The team oversees store systems and communications, digital tools, and workload planning, all with a goal of helping our in-store teams deliver the best possible experience to our clients. We can’t do it without you!WHAT YOULL DO:The Assistant Manager, Store Experience & Business Operations will play an integral role in implementing strategies to drive sales, conversion, and the overall experience in our Canadian stores. This role will work primarily on Services & Client Engagement initiatives to grow & scale the overall business. They will work cross functionally with various business partners to ensure initiatives are implemented on time, with care & accuracy. This role will report to the Manager, Store Experience & Services, but will work on various initiatives to support Store Insights, Selling & Client Engagement.Responsibilities include:Store Experience & Services - 35%:

• Assist the Manager Retail Services with Licensing Applications, renewals, filings, and compliance audit for both Retail and Personal Service Sectors.
• Assist the New Store Opening Team with New Business Licenses, and Renewals.
• Assist in writing store communications and store policies associated with but not limited to Services, Client Experience and Hygiene Protocols.
• Review and assess potential tests within the Services business, with multiple lenses including, but not limited to, client experience, store operations, financial impact, and vendor relationships.
• Identify opportunities for process improvement and work as a team to deliver exceptional client Services in a streamlined, efficient, and effective way.
• Streamline and coordinate internal (FSC) & brand relationships with regards to Services within the Stores and be the one point of contact for both FSC and Brands
• Provide reporting for Brand Services and ad-hoc analysis for test and learns. Provide recommendations on improvement & focus stores based on reporting.
• Maintain day-to-day operations of Services, as needed.

Business Operations & Store Insights - 25%:

• Support Manager Retail, with procurement of services supplies, Client experience supplies and COVID 19 Supplies
• Acquire and maintain thorough understanding of the strategies, business issues, risks and opportunities within the Client Experiences and Services business.
• Act as the Administrator for Medallia; including Survey Management, New Store Opening Process, User Access Audits, and other tasks relating to client surveys.
• Act as an Administrator for Happening @ Sephora; including user administration, collecting improvement requirements, and reporting.

Selling & Client Engagement – 20%:

• Assist the Manager, Selling & Client Engagement on the Contents & Incentives Programs, including procurement & distribution of prizes.
• Assist the Manager, Selling & Client Engagement with reporting on store performance, service and addition ad hoc initiative, utilizing advanced Microsoft Excel skills.
• Work with both Canadian & US Business Partners on implementing new Store Digital Programs into our Canadian Stores.

Other Duties as Assigned – 15%:

• Provide support to the Sr. Director, Store Experience & Business Operations for other projects as assigned.

WHAT YOULL BRING:

• Advanced Microsoft Excel Skills
• Strong written communication skills
• Adobe Pro Experience is preferred
• Excellent interpersonal and communication skills with the ability to build relationships across all levels of the organization
• Proven ability to be successful in a fast-paced and rapidly changing work environment
• Experience working with and aligning a broad range of stakeholders on a strategic goal
• High degree of initiative, sense of urgency and someone who is not afraid to challenge the status quo
• Undergraduate degree in business
• Minimum 5 years of related experience; Retail experience preferred

WHY YOULL LOVE WORKING HERE:

• You’ll be part of a unique culture and family of passionate and inspiring individuals.
• You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
• You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You’ll have the opportunity to be part of a community that drives meaningful social and environmental change and receive matching donations to support your charitable giving.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Holidays, time off, summer hours and flexibility to support work-life balance.
• And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

#INDTORCOMPANY OVERVIEW:SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephoras curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the worlds premier digital beauty destination.Quick Apply

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