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Associate, Customer Management - Jobs in Toronto, ON

Technical Standards & Safety Authority (TSSA)
Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

LocationCity/Town TorontoDepartment Name Shared ServicesDescriptionAbout UsSince 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we serve. It takes all kinds of people with varied skillsets and backgrounds to meet our organizational goals, but all our employees share a few key traits:

  • We are passionate about public safety.
  • We are highly skilled, problem-solvers.
  • We are collaborators who are invested in the communities we work in.
  • We are more than employees; we are serving the greater good.
  • We are committed to life-long learning and development.
  • We operate with the highest integrity.
The Big Picture – this position in TSSA…Reporting to the Supervisor – Customer Management, this position supports our organization in its journey to becoming a Modern outcome-based regulator.As Associate, Customer Management you will enhance the team’s effectiveness by consistently delivering various cross-program processes and procedures. You will support public safety by managing customer accounts, processing applications, and setting up work orders for customers across Ontario relating to the licensing of businesses, facilities, and devices within TSSAs regulated sectorsYou will also maintain account and address data integrity within the business system by accurately inputting and analyzing data for deficiencies, and resolving discrepancies using established procedures. As our Associate, Customer Management you will require strong detail orientation, problem-solving and analytical skills.So, does this sound like you If so, this could be your next big opportunity!What you will do
  • Create and maintain TSSA Customer account records and relationships
  • Provide customised customer support
  • Review, triage and respond to customer requests for support including general inquiries, application processes, prerequisites and authorization issuance
  • Validate and investigate internal and external customer requests, application and prerequisite documentation
  • Initiate and complete work orders for operational streams (e.g. Engineering and Licenses)
  • Communicate with inspectors and third parties to validate information and resolve incomplete applications
  • Contact customers regarding their lapsed authorizations
  • Deliver periodic workload reports and escalate workload or lead time issues for resolution
What do you need to succeed
  • Minimum of a High School Diploma
  • 1-2 years of relevant experience
  • Knowledge of the Technical Standards and Safety Act, 2000, S.O. 2000, c. 16 Customer account management skills
  • Demonstrated written and verbal communication skills
  • Technical competencies (e.g., office management practices and procedures)
  • Intermediate computer skills including Oracle and Microsoft Office Suite (i.e. CRM Dynamics, Excel, PowerPoint, Teams, Word)
Inclusion and Equal Opportunity EmploymentTSSA is an equal opportunity employer committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability. Only those selected for an interview will be contacted.TSSA is pleased to offer accommodations for applicants with disabilities. If you are interested in applying for a job opportunity, or are contacted by us regarding a job opportunity, please advise of any accommodations you may require.Please note that applicants who receive any conditional offer of employment from TSSA will be required to provide proof that they are fully vaccinated with a COVID-19 vaccine approved by Health Canada as a condition of employment and to maintain their status as fully vaccinated as a condition of continued employment. TSSA will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under the Human Rights Code.Quick Apply
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