Associate Data Analysis - Jobs in Toronto, ON

Job Description

Req Id: 338763At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.Name and description of the hiring department:The associate’s responsibilities are to support the Test Center team in all aspects of productivity, efficiency, metrics and data reporting as well as procedure creation, implementation and communication. Using complex data models built using various programming languages, the associate must create and produce standard and ad hoc reports for management using multiple specialized applications and proactively identify and communicate unusual fluctuations. The associate must have in-depth knowledge of the Work Force Management systems in use within the analysis team as well as expert knowledge of SQL and intermediate knowledge of SAS.Job Duties / Accountabilities:

• Generate and maintain weekly, monthly and year-to-date metrics reporting
• Prepare monthly and quarterly PowerPoint slides
• Prepare and ensure accuracy of the weekly dashboard data
• Produce and analyze data incorporated into key reports
• Carry out management investigations on trending, metrics, report accuracy or other ad-hoc inquiries
• Collaborate with support teams to offer best-in-class customer experience
• Provide recommendations regarding the process, quality, KPIs, and general performance of the Test Center

Essential Qualifications / Competencies:

• English, fluent in the language with no significant limitation
• French, fluent in the language with no significant limitation (for Quebec only)
• Strong knowledge in Microsoft SQL, MySQL and Oracle SQL
• Intermediate knowledge of SAS
• MS Excle advanced
• MS Powerpoint intermediate

• Ability to produce and analyze metrics, performance and productivity reports
• Ability to produce timely and accurate reporting (deep-dive)
• Ability to produce ad-hoc reporting from various sources
• Able to clearly communicate recommendations to all levels of management and external/internal stakeholders
• Ability to assess procedures and recommend changes when the need arises
• Ability to conceptualize, and automate processes and reporting
• Ability to collaborate/partner with internal and external stakeholders
• Ability to build and maintain harmonious relations with internal customers
• Ability to identify, document and communicate coaching opportunities as well as KPI and process improvements possibilities across all partnering teams
• Very strong attention to detail

Preferred Qualifications / Competencies:

• At least 1 year of experience in a Reporting Position in the Contact Centre/Telecom Industry
• Successfully completed SAS Enterprise Guide 1 (Querying and Reporting)
• Knowledge of Microsoft Visio
• Knowledge of Avaya and IEX

Working Condition:

• Monday to Friday during business hours
• Job location address: 160 Elgin St, Ottawa (ON) or 671 de La Gauchetière O., Montreal (QC) or 20 Hunter St.,Hamilton (ON), 5099 Creekbank Road, Mississauga(ON)

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: UnionJob Status: Regular - Full TimeJob Location: Hamilton || Canada : Ontario : Hamilton || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : MontrealFlexible work profile: RemoteApplication Deadline: 11/20/2021Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.Created: Canada, ON, TorontoBell, one of Canadas Top 100 Employers.Quick Apply

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