Bi-lingual Ecommerce Customer Care - Remote (French/English) - Jobs in Toronto, ON

Job Description

Its fun to work in a company where people truly BELIEVE in what theyre doing!Were committed to bringing passion and customer focus to the business.Customer Service Associate E-COMMERCE Bilingual French/English – REMOTEReporting to: Customer Care LeaderFull-Time PermanentHarry Rosen Inc.Central Office 77 Bloor St. WestRemote work environmentAs the leading high-end men’s wear clothier in Canada, Harry Rosen has an exciting and challenging opportunity for a Full-time Customer Service Associate, as part of our Ecommerce Customer Care Team. If you have a strong interest and passion for fashion & customer service – this is an ideal role for you.We have been in business for more than 65 years and take pride in our status as a leader in the retail industry in Canada, and in our dedication to delivering an exceptional product and outstanding customer experience.If you have a strong interest in retail, customer service, and fashion – this is an ideal role for you.Responsibilities:

• Responding to incoming customer inquiries via telephone, e-mail, and live chat
• Following-up with clients on E-commerce, Loyalty program, and other miscellaneous inquiries
• Participating in fraud prevention
• Sourcing products for order fulfillment and overseeing order delivery
• Processing returns, refunds, and other adjustments
• Liaising with Logistics teams to ensure timely order processing
• Working with internal and external partners to ensure client needs are met
• Fielding gift card inquiries and processing and shipping of gift cards
• Maintaining accurate records of your work
• Fulfilling other requests/special projects

The successful candidate will have the following background/experience:

• Must be available to work Full-time (Tuesday thru Saturdays, 9:30 am – 5:30 pm EST weekly)
• Remote Work (WFH)
• (Available to work evening, weekends, and holidays, based on business needs)
• 1-2 years of experience in a strong client service role preferably in a high-end retail environment
• Excellent phone etiquette, communication, and relationship-building skills
• Excellent organization and time-management abilities
• 1-2 years of office administration experience is an asset
• Strong attention to detail
• Strong initiative and can-do attitude
• Ability to work effectively under pressure and act as a self-starter
• Bilingual (French) – verbal & written required

Our CommitmentWe are in the business of building long-term relationships with our clients and associates alike. Our associates choose to stay and build long-term careers with our company because we recognize, promote, and reward exceptional talent with:World-Class Workplace

• A culture that is both rich and diverse, focused on onboarding great talent!
• A collaborative environment built on a foundation of Teamwork.
• A flexible benefits plan and a Pension program are just some of the perks available to support both your Wellness & Financial goals.
• A modern, digitally advanced workplace.
• A coach committed to supporting the achievement of your personal career goals.

Benefits & Rewards Programs

• Opportunities for career growth and advancement
• A competitive compensation program
• Year-round best in industry clothing discounts and special offers
• A generous (flexible) benefits plan including a wellness program
• Three weeks of paid vacation, for all active Full-Time Associates, the longer you stay the more vacation youll earn
• Continuing Education Reimbursement program to contribute to your professional development
• A culture that promotes a healthy, fulfilling work/life balance while offering long-term career opportunities

Thank you in advance for your consideration.Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees and clients alike, as we believe in equal opportunity. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with disabilities in the interview and assessment process. If you need assistance during the selection process, please contact us at hrcareers@harryrosen.com with details.If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!Quick Apply

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