Business Analyst (Documentation) - Jobs in Toronto, ON

Job Description

Come Work with Us!At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.Job TitleBusiness Analyst (Documentation)Job DescriptionWhat is the opportunityThe Global Reconciliation Services (GRS) team within Finance Shared Services provides reconciliation processing and finance support to various RBC business platforms and partners. Our team is bold and outcome focused, turns challenges into opportunities, and turns strength into future strength. Together we deliver world class services/solutions that enable RBC and our business partners to make better decisions that help our clients thrive and communities prosper. We foster an environment of employee empowerment where you can make an impact by being curious and re-imagining how we do our work.The objective of our Reconciliation Process Strategy team is to reimagine and redesign the work that we do within GRS, by standardizing, simplifying and automating processes. Success is defined by delivering transformational changes that achieve measurable improvements in both process efficiency and employee satisfaction, and enhancing the capabilities and services of our team.We are looking for a results orientated Business Analyst, with a focus on documentation, to join our amazing team! You will be responsible for identifying process optimization opportunities and supporting process redesign, while improving the documentation of functions across GRS and mitigating operational risk.What will you do

• Support the initiative focused on refreshing the standard operating procedures required for training, investigations, and audit
• Improve reconciliation processes while ensuring work performed is verified and in conformance with Reconciliation standards, policies, procedures and in compliance with Statutory and Regulatory requirements
• Drive complex, cross-functional initiatives forward by being involved in end-to-end process redesign, analysis, planning, documentation and implementation for assigned processes/tasks, leading the planning of assigned tasks and ensuring integration into overall initiative plan
• Perform full analysis and execution components of process reviews (detailed data-based analysis, root cause identification, process mapping, gap analysis, recommendations, implementation, and documentation)
• Leverage automation and/or work with our IT partners to streamline process and eliminate non-value added activities
• Contribute to an environment of continuous improvement by identifying, recommending and assisting implementation of business solutions that support the overall strategy of Global Reconciliation Services
• Anticipate operational and tactical risks and issues and track to resolution using the appropriate methodology
• Build strong and meaningful relationships with team members, business partners and vendors
• Triage, report and work to the resolution of issues/conflicts, remove barriers/resolve issues

What do you need to succeedMust have:

• Bachelor’s degree or equivalent practical experience (Business / Accounting preferred)
• Experience with process documentation and mapping
• Strong understanding of process improvement, working to make processes more efficient and effective
• Demonstrated ability to take the initiative to solve problems, curious mindset, and being accountable
• Experience with Excel (VLOOKUP, Pivot Tables, SUMIF, etc.)

Nice to have:

• Good understanding of General Ledger reconciliation and attestation processes
• Advanced experience with Excel (Macros, VBA, etc.)
• Experience with agile tools (JIRA or Confluence)
• Familiar with RBC applications and products

What’s in it for youWe thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options

Job SummaryAddress:TORONTO, Ontario, CanadaCity:CAN-AB-CALGARY, CAN-NS-BEDFORD, CAN-ON-TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Technology and OperationsJob Type:RegularPay Type:SalariedPosted Date:2022-07-19-07:00Application Deadline:2022-08-02-07:00Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.Quick Apply

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