Business Operations Analyst - Jobs in Toronto, ON

Job Description

Come Work with Us!At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.Job Title Business Operations AnalystJob DescriptionWhat is the opportunityReporting to the Senior Manager, Database Management and Project Control, this position provides key business related knowledge and support to wire payments operations and specifically towards Financial Institutions and Corporate clients, accounts, internal user and system setup on Business Electronic Support System (BESS) and other databases through liaising with various internal service partners. Proactively assists with improvement of existing processes and assessment/analysis of new products/services/processes to ensure the efficiency and effectiveness of Payments Centre business operations and mitigation of risk.What will you doSupport ongoing initiatives and projectsParticipate in process improvement and drive/implement, while maximizing productivity and resources.Deliver a superior level of service and support to a global client base (Financial Institutions and Corporates) by consistently meeting or exceeding Service Delivery StandardsCarry out all critical responsibilities related to various activities detailed in Database Management & Control (DMC) procedures and operational manuals and assist in maintenance of RBC Telegraphic Test Keys, operational manuals, forms, system data dictionaryResponsible for audit and verification of daily updates using specialized OnDemand and other reportsAssure fulfillment of Internal Audit, Folio and DMC processes requirementsProvide expertise towards relevant client & system setup of BESS, RMA, OARS, iTRACS, RightFax, RBC ExpressParticipate in Industry Testing, Disaster Recovery Planning (DRP) activities, system enhancements, configuration requirements assessment when required.Proactive mitigation of operational/transactional risk. Understanding the implications and complexities of Canadian Payments System and the significant impact and risk a singular oversight could have on the Royal Bank and clientWhat do you need to succeedMust-haveTechnical self-sufficiency: strong knowledge of data querying, enhanced data manipulation and formatting using MS Office (Access, Excel, Word) and reporting tools like Oracle Business IntelligenceExercise a strong Sense of Urgency and prioritize for impact when monitoring inbox requestsEffective problem solving, analytical and multitasking skills when faced with unusual and high priority situations to ensure deadlines are met but following appropriate risk and escalation protocols as necessaryContinuous improvements of skills to enhance individual performance and adaptability to changeNice-to-haveIn depth knowledge of wire paymentsIn depth knowledge of Payments applications including BESS, SWIFT, RMA, OARS, and iTRACSWhat’s in it for youWe thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesWork on a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsJob SummaryAddress: TORONTO, Ontario, CanadaCity: CAN-ON-TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: Technology and OperationsJob Type: RegularPay Type: SalariedPosted Date: 2022-06-30-07:00Application Deadline: 2022-07-14-07:00I nclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.​​​​​​​We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.Quick Apply

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