Business Systems Analyst - Jobs in Toronto, ON

Job Description

Company DescriptionWe are a global architecture, engineering, planning, and technology firm defining the cities of tomorrow.By connecting design and technology, we change how people experience their built environment. We work across disciplines to create the intelligent systems, sustainable buildings, and efficient infrastructure that shapes the way people live, move, learn, and heal.With over 3,000 employees and 60+ offices around the world, we understand what it takes to work locally and scale globally.At IBI, we’re defining the cities of tomorrow.Job DescriptionIBI Group is seeking a professional Business Analyst / Technical Writer to join our expanding Traveler Information team. The successful applicant will be responsible for creating technical documents, manuals, and converting internal knowledge into compelling semi-technical business development material. The ability to explain complex information in a clear and concise manner and work with technical staff to ensure accuracy of product descriptions. If you have previous experience as a Business Analyst / Technical Writer in the technology industry, we encourage you to apply.Most of the things youll do:

• Plan, develop, organize, write and edit manuals, technical documents, operational procedures, and business development materials
• Research, develop and document technical design specifications and test scripts
• Produce electronic documentation in addition to hard copy manuals
• Perform user acceptance testing
• Maintain a comprehensive library of technical terminology and documentation
• Analyze documents to maintain continuity of style of content
• Manage updates and revisions to technical literature
• Analyze, document and validate business requirements from business users and functional specification requirements using interviews, documentation analysis, and task and workflow analysis
• Document process flows for current / proposed processed, workflows, and data flows
• Interface between business and technical teams and translate technical and business designs and requirements
• Communicate with project managers, subject matter experts, end users and senior executives
• Acts as liaison between business and system areas
• Assist in the review and validation of training material and support the business process and work flow aspects of its delivery to personnel

QualificationsYoull need to have:

• A Bachelors degree with a focus on computer science, engineering, or technology
• A high level of enthusiasm and motivation to learn
• Drive to produce excellent work and meet tight deadlines
• You thrive in a fast paced environment
• Exposure to requirements gathering and solution design, installation, configuration and testing, training
• Proficient knowledge of Excel, Project, PowerPoint and business systems
• Knowledge of graphics creation utilizing modern tools such as Adobe Creative Suite or similar
• Excellent communication skills, both verbal and written
• Strong analytical and report writing skills
• Ability to work well in a fast-paced environment with confidential information
• Travel may include domestic or international travel on a limited basis

Nice-to-have:

• Experience or understanding of web technologies, frameworks, middleware technologies, and/or design techniques and tools
• Experience with testing methodology or frameworks, as well as Cross Browser development • Ability to hand-code all components
• Knowledge of domains, IP infrastructure, server operating systems, and domain registration standards, as well as an understanding of IT Standards, Methodologies, CMM, and audit requirements

Additional InformationWe are currently in a work from home model during COVID-19 but when we do the office is steps away from St. Clair station and is easily accessible by bike, TTC and car. Occupying 7 floors, with over 700 employees, it is the largest office at IBI Group. The floors are open concept and represent our collaborative approach to projects.As part of IBI Groups selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer. These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.We thank all applicants for their interest. However, only those selected for an interview will be contacted. IBI Group is proud to be an Equal Opportunity Employer.Quick Apply

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