Business Systems Consultant - Jobs in Toronto, ON

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Sun Life Salesforce Centre of Excellence (CoE) Team is a dynamic group of people, building and supporting exciting mission critical solutions for business areas across Sun Life Canada. Salesforce.com is a key anchor platform enabling modern digital experiences. If you are looking to influence the organization in a critical role in the forefront of an enterprise wide digital transformation, this role is for you!As a Business Systems Consultant in Sun Life’s Salesforce.com Centre of Excellence team, you will utilize your knowledge of business objectives and processes, as well as your functional Salesforce expertise and passion for CRM and digital client engagement practices to act as an expert consultant for Salesforce.com, CRM and digital client engagement practices. Also, you’ll partner with business and technology areas to execute on business strategies and capitalise on business opportunities, by helping to define, build and deploy solutions involving salesforce.com.What will you do

• Partner with architects and application designers to design new salesforce.com solutions, and re-engineer, improve or replace existing business or IT processes
• Develop a strong understanding of business partner challenges, objectives, and other operational aspects of the business using applicable facilitation and analysis approaches, the assessment of alternative solutions and the balancing of risk the business area is willing to accept
• Provide expert advice regarding the use of Salesforce.com to support business applications
• Lead requirements gathering sessions, create Epics & User Stories based on requirements gathered
• Propose solutions to business executives, product owners and collaborate with technical architects on solution design
• Demonstrate solutions and build progress to business executives, product owners and other stakeholders during sprint reviews
• Perform declarative configurations, lead clients through user acceptance testing and iterate based on feedback

What do you need to succeed

• Expert level functional understanding of Sales Cloud, Service Cloud and Community Cloud
• Experience working on complex CRM or digital initiatives involving Salesforce.com
• 5 years of experience as a Business Systems Consultant or as a Functional Salesforce.com consultant
• Ability to build prototypes and live mock-ups to aid with solutions definition and design experience defining salesforce solutions
• Experience working with agile scrum methodology and with UX design professionals
• Knowledge and experience working with Salesforce reporting and analytics capabilities
• Active Salesforce Admin certification
• Strong understanding of Salesforce adoption best practices and how to measure adoption

Good to Have:

• Financial Services Cloud functional understanding
• CBAP certification (or working towards)
• Web and Mobile application consulting and analysis requirements experience
• Exposure to DevOps tools (such as Bitbucket and SourceTree) to merge and resolve configuration conflicts in a collaborative project team is a plus

Preferred Skills:

• Customer and outcome focused; ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result
• Excellent organization, communication, presentation, interpersonal, negotiation, facilitation, influencing, relationship management and process driving skills
• Proven leadership skills: ability to tactfully bring opinions, comments, and thoughts forward
• Great relationship management with internal clients and with peer groups by creating an open and trusting environment
• Facilitate the discovery of alternatives and drives decision-making to closure and action
• Ability to guide a group, recognize issues that need to be dealt with, and ensure everyone is heard
• Ability to gather information by applying approaches or styles applicable to the situation

Whats in it for you

• Competitive salary and bonus structure influenced by market range data
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• Work-life balance by scheduling your day around your priorities and having more time to spend on the important things
• An environment that promotes innovation, continuous learning and improvement

Please note:

• On call or after-hours work may be required
• Occasionally required to travel to other Sun Life locations (Waterloo/Montreal)

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.Sun Life is committed to the health and safety of all those in our workplaces and our communities. In accordance with Sun Life’s Vaccination Policy (Canada):

• Employees permitted to work remotely are required to be fully vaccinated against COVID-19 in order to attend a Sun Life office, Financial Centre or offsite location where activity related to Sun Life business occurs.
• Employees whose job duties require them to attend a Sun Life office, Financial Centre or offsite location for Sun Life business must be fully vaccinated against COVID-19 effective May 1st.
• Employees whose regular workplace is a Financial Centre and SLFD field leaders must be fully vaccinated against COVID-19 or participate in Sun Life’s Rapid Screening Program to attend a Financial Centre or an offsite event.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range:74,900/74 900 - 125,900/125 900Job Category:Business Analysis - SystemsPosting End Date:03/07/2022Quick Apply

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