CALL TAKER PARAMEDIC SERVICES - Jobs in Toronto, ON

Job Description

Job Category: Emergency, Fire and Paramedics ServicesDivision & Section: Toronto Paramedic Services, PS Toronto Central Amb Control CentreWork Location: Emergency Service Headquarters, 4330 Dufferin StJob Type & Duration: Part-time, 24 Temporary (up to one year) vacanciesHourly Rate and Wage Grade: $33.97 - $37.22, - (2022 rate). TF4543, Wage Grade 9Shift Information: Monday to Sunday, Rotating 12 Hour Shifts, up to 40 hours per weekAffiliation: L79 Unit B PTNumber of Positions Open: 24Posting Period: 23-Dec-2021 to 11-Jan-2022

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Call Taker Paramedic Services within our Toronto Paramedic Services Division.Major Responsibilities:

• Provides outstanding customer service to all external and internal customers, including co-workers.
• Receives and processes all requests for ambulance service.
• Determines nature and urgency of requests for service and prioritizes relative to algorithm chart procedure.
• Confirms incoming information with caller, inputs data into computer, and routes same to dispatch desk together with any additional information provided by allied agencies e.g. Police, Fire Services, etc.
• Adheres to all protocols, procedures and practices relative to the call receiving function as provided through ongoing training and continuing dispatch education.
• Answers inquiries from public, agencies, etc. related to Paramedic Services.
• Maintains open communication with neighbouring EMS Communication Centres to effectively coordinate seamless, cross-border response to both emergency and non-emergency call requests.
• Fosters and maintains a cooperative working relationship with allied emergency services communication personnel.
• Consistently meets all Toronto Paramedic Services and Ministry of Health and Long Term Care performance expectations including minimum accreditation call performance compliance.
• Demonstrates complete integrity at all times.
• Protects the confidentiality and privacy of each patient’s personal health information in accordance with the Personal Health Information Protection Act (PHIPA) at all times.

Key Qualifications:Your application must describe your qualifications as they relate to all of the following:

• Must have Grade 12 diploma or equivalent as approved by Ontario Ministry of Education.

• Must have completed Post-Secondary Education in an accredited institution, including but not limited to; Health related fields including Tele-Communications, Paramedicine, Nursing, Social Services, Psychology or Health Sciences.

• Extensive experience in a dynamic customer service industry, working in a fast-paced, complex and multi-tasking environment including but not limited to EMS, Police or Fire Communications, Air Traffic Control, Alarm Company Services, Call Centre Communications, or Social Work.

You must also have:

• Candidates must possess and provide current and valid certification in CPR (minimum level C) and Standard First Aid (SFA) from a recognized training agency prior to interview stages (see NOTES: section for additional details.)
• Successful candidates will be required to complete a three (3) day Certification course in Advanced Emergency Medical Dispatcher by the International Academies of Emergency Dispatch (IAED) prior to start date at the applicants own expense.
• Ability to work 8, 10 or 12-hour rotating shifts including days, nights, weekends and statutory/religious holidays.
• Ability to maintain Emergency Medical Dispatcher certification in accordance with standards set by the International Academies of Emergency Dispatch (IAED).
• Ability to manipulate data with accuracy, thoroughness and strong attention to detail.
• Ability to communicate effectively and clearly in English (both written and verbal) under stressful conditions.
• Ability to exercise sound judgment and decision making ability when dealing with members of the public, allied agency personnel and co-workers.
• Ability and dexterity to work for sustained periods of time handling call-taking functions using a multi-line telephone system while physically connected to a computer-aided dispatch console.
• Ability to complete incident reports as per legislation.
• Ability to handle confidential and personal information and ensure the confidentiality of records containing personal information under the custody or under control of CACC.
• Ability to identify and prioritize critical tasks efficiently and effectively while working in a multi-tasking high pressure environment.
• Ability to appropriately respond to rapidly changing circumstances and ever changing technological systems.
• Ability to apply learned skills in practical, real time environment.
• Highly developed interpersonal skills with the ability to work effectively both independently and as a member of a team.
• Ability to improve, learn and grow from constructive feedback
• Excellent keyboarding skills equivalent to 40 wpm at 90% accuracy rate or above.
• Advanced knowledge of Microsoft Windows in a multi-screen computer environment.
• Hearing and vision appropriate for call-taking functions are required.

NOTES:Special InstructionsCandidates will be required to provide the following documentation upon request prior to being scheduled in for an interview. If these documents are not provided, candidates will not be considered further in the hiring process.

• Education – Proof of completed education.
• Current and valid certification in CPR (minimum level C) and Standard First Aid Certification. Approved providers are listed on the WSIB Ontario website.

Candidates must note the Classroom portion of the Call Receiving training will be approximately four (4) weeks of FULL TIME Training.Additional Information

• Applicants requiring a certified copy of their Secondary School Transcripts or education equivalency documentation can contact the appropriate office(s) listed on our Toronto Paramedic Services Recruitment website.
• All educational documents listed in the resume and/or application, will be requested.
• Refer to TPS website for additional information on the Division, Call Taker recruitment process and requirements.

TPS website: https://www.toronto.ca/home/jobs/information-for-applicants/recruitment-initiatives/toronto-paramedic-services-careers/call-taker-opportunities/Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the Citys Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:City of Toronto employees must apply to full-time or part-time employment opportunities posted on the Citys Internal Job Posting Portal.Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.Quick Apply

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