Carrier Relationship Manager - Jobs in Toronto, ON

Job Description

• Job Profile DescriptionJob Profile DescriptionAnalyses operational issues within direct area of responsibility; maintains robust operational management discipline using metrics, and ensures all colleagues operate within published procedures and professional standards in order to achieve all processing metrics and department standards.Follows up on operations to ensure that assigned task that are complex in nature are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to, in order to provide services in an efficient, effective and regulatory compliant manner.Leads team meetings and activities to promote the sharing of opinions, ideas, knowledge and solutions, approves inputs received for the evolution of the operational model at all levels of the organization, creates, and where required, leads change efforts, projects, quick wins, questions what next and encourages ideas in order to promote new process improvement ideas that leverage technology solutions and to improve provision of service.Analyses individual performance and development plans for each team member with effective mentoring, providing inputs on performance feedback and all people related matters including recruiting, salary/bonus, performance management, training, talent mapping, succession planning, status changes, etc . and manages training sessions for all CSS colleagues as applicable in order to support, and guidance to less experienced Colleagues and help develop department resources.Creates a travel and expense operating budget for the team in order to manage costs, working within budgetary/financial objectives for the team.Creates Senior Leadership service activity reporting and presents technical information for Management and Leadership to ensure documentation for the purpose of decision makingCollaborates with peers on complex and contentious reinsurance developments internally and promotes and maintains relationships with Brokers, Clients and Markets to support the team and/or department externally for all aspects of reinsurance service processing and to understand and resolve problems for all external stakeholders
• Job Description For PostingJob Description For PostingWhat can you expectThis is an excellent opportunity to join a highly successful team of global Relationship Managers that partner with the business, clients and Brokers across Guy Carpenter.The purpose of this role is to provide a holistic view across the entire servicing value chain, connecting the production areas and post-placement areas, ensuring our claims value proposition is part of our sales culture.What you will be rewarded with
  • Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
  We will rely on you to:
  • Be the first point of contact for Brokers and senior executives within the Ceded Re departments of our clients.
  • Advocate and be the voice of the client, representing their interests with their business partners.
  • Provide insightful management information by partnering with MI teams to design and provide regular reporting to all appropriate stakeholders.
  • Explore business development opportunities with brokers.
  • Assist with managing operational business risk.
  • Use business acumen to ensure that colleagues are always ahead of trends in business placement.
  • Ensure that skillsets are continually reviewed and enhanced.
  • Build and maintain value added partnerships with strategic markets to improve performance cycle times.
  • Demonstrate pipeline of excellence and succession by coaching colleagues.
  What you need to have:
  • Experience of working at a senior level within the reinsurance or insurance sector is essential.
  • Experience of working with all aspects of post placement activities.
  • Ability to analyse data, seeking trends and translating this into valued insights for the business and our clients.
  • Be able to articulate and demonstrate positive results for clients and the business.
  What makes you stand out:
  • Ability to provide a consultative service.
  • Exceptional relationship management skills and evidence of building relationships.
  • Excellent presentation skills and ability to influence decisions at all levels.
  • Strong analytical skills with a motivation to learn.
  • Ability to follow through on risks/issues and track them to closure.
  • Strong communication skills and well-structured work approach.
  About us:Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 75,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow Guy Carpenter on LinkedIn and Twitter @GuyCarpenterMarsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at TAUK@mmc.com to discuss any specific needs.

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