Chief Operating Officer - Jobs in Toronto, ON

Job Description

Who we are:Six years ago we launched our imaging platform focused entirely on wound care - a heart-wrenching global challenge. And today, our product has been adopted by over 4,000 health care facilities, operating in every state in the US to monitor over 450,000 patients. We count the largest health care providers, EMRs, and payors as our partners. As the world leader in digital wound care management, Swift Medical delivers advanced wound care visualization and touchless 3D measurement through our smartphone-ready Swift Skin and Wound software.Other than the impact we’re making in the healthcare industry and on the lives of patients, which is huge, the very best thing about Swift Medical is our exceptional people and strong carefully nurtured culture. Certified as a Great Place to Work®, what we do is not only inspiring, we are a close-knit team working in an empathetic, energetic, collaborative, and positive environment.Our values:Our values guided our founders and they continue to guide all Swifties in pursuing our mission and ultimately achieving our vision.Impact through EmpathyIn Metrics We TrustPride and PerspectiveChoose to Do (there is no try)For more information, visit us at: https://swiftmedical.com/As the second to the CEO, and as a key member of the leadership team, you will provide strategic operational leadership and will build operational capacity in alignment with Swift’s culture, values, dream and focus.You will be deep in the day-to-day, enabling Swift’s CEO to leverage his strengths in storytelling to continue to inspire those around him, both internally and externally as Swift’s evangelist, to provide him the space for innovative thinking and to focus on the strategic, longer-term challenges of the business.Ensuring that Swift is positioned to perform at a high level and respond to the demands of its operating environment will be a top priority. This includes providing ongoing analysis and support in co-developing Swift’s strategy as well as driving team alignment through KPIs and OKRs to reach our collective dream; to equalize and improve healthcare access for humanity through advanced diagnostics.Who is the CEO you’d be working withSwift’s CEO is hard-working, persistent, curious and super ambitious. Expectations are high and he holds strong opinions, sometimes digging his heels in. At the same time, he leads with a massive dose of empathy and values kindness and humility. Relationships trump everything, with each other, with our families, with ourselves. The health and well-being of our team is his absolute highest priority. He is an authentic, profoundly inspirational and well-liked leader and people would follow him to endless paths. He strongly believes that the loudest voice is not always the most correct ad values instead - innovation, ingenuity, and independent thought over position and postures.Who You Are:You have deep, senior level operational leadership experience preferably within a health tech organization in the venture/growth stage including experience implementing hardware and software solutions. You will be able to counterbalance the CEO, to excel in the areas where his strengths do not lie. Meaning, you have been successful in leading a comparable organization through a period of significant growth and transformation in the scaling of its operations, and in the achievement of improved efficiencies, processes and outcomes across a range of key operating metrics. You are organized and process driven, a polished and agile leader while also being a proven collaborator and relationship builder, sticking to your convictions in a non-abrasive manner to coax (massage), not force change.And, extremely important to the culture at Swift, you lead by providing guidance, mentorship and support to your team, and act as a champion for the established culture at Swift.The role in a little more detail:Partner with the CEO and Executive Team:

• Enable the CEO to transition away from the day-to-day activities and focus exclusively on operational areas where he can provide maximum value (product, partnerships, evangelism, financing)
• Be in lock step with the CEO strategically, working with him to develop strategy and then taking the strategy to execution with the team
• Become the operational arm of a visionary CEO, helping to refine that vision and turn it into reality
• Operationalize the leadership team both the executive and their reports to maximum effectiveness within the cultural guidelines laid out and agreed to with the CEO
• In his stead, be “second in command”, helping as only the CEO could in wielding the organization to success
• Build and foster relationships that accelerate the cultural mandate of the company and drive leadership to new heights of capability

Strategic and Operational Leadership:

• Provide leadership and direct management of the company’s operations, including analyzing, developing and implementing operational processes and controls as needed and identifying areas of improvement.
• Build strong performance measurement and metrics management aimed at promoting accountability and a results-oriented culture.
• Develop operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth; leveraging technology when and where possible.
• Champion the development, refinement, documentation and communication of Swift’s processes and procedures, ensuring enforceable policies with clearly identified accountability.
• Promote and foster a culture of compliance throughout Swift; work with the CEO to minimize reputational risk and to implement risk and compliance mitigation strategies and programs; provide regulatory monitoring
• Review and make recommendations to increase effectiveness of current cadence calendar to support efficient business operations and management of board meetings
• Develop, analyze, and interpret key organizational data and metrics, and make recommendations based on them.
• Creating a dashboard to support effective business operations and board transparency / communication.
• In collaboration with the operations team further develop and implement operating processes to further streamline manufacturing and supply chain operations.

Team Leadership:

• The growth, development and wellbeing of your team is your top priority.
• Build, lead, motivate, engage and empower a large, functionally-diverse and geographically-distributed team in the development and execution of its operating plans and in the achievement of its vision and mission, in a manner consistent with the values of the organization and in the context of a fast-growth environment
• Communicate the broad strategic vision of the Leadership Team accurately and effectively to the team to assure implementation.

What you have done to get here:

• Proven experience in a COO or equivalent position
• Proven experience in a scaling, venture-backed business will be an asset
• Masters’ degree in business administration or relevant field, MBA will be an asset
• Progressive leadership, strategic and operational planning experience ideally within a health-tech organisation
• In-depth knowledge of diverse business functions and principles Excellent knowledge of data analysis and performance/operations metrics
• Exceptional interpersonal communication and team-building skills, with a commitment to building a positive and effective organizational culture
• Knowledge of the North American market and experience selling and supplying both US and Canadian markets with product offerings and sales channels similar to Swift’s manufactured devices
• Solid financial foundation with an understanding of financial statements, business case development, and pricing structures
• Experience gained with manufacturers that operate multiple plant and distribution facilities and have ideally adopted a global operations footprint that aligns with growth plans for our markets
• Excellent leadership skills and a proven ability to manage, lead and supervise a talented multidisciplinary team; can delegate effectively
• Has successfully built, developed, mentored, and managed multi-functional groups/teams
• Experience in digitally transforming operational processes and the client experience is considered an asset

Some of the things we offer to Swifties:Unlimited Vacation ProgramParticipation in our Educational Reimbursement ProgramCompetitive Compensation with Employee Stock OptionsHealth, Vision, and Dental benefitsHealthcare Spending AccountWork from Home ReimbursementsMentoring and development opportunitiesExtensive training from seasoned, engaged professionalsFlexible, remote working optionsThe opportunity to make a difference in the lives of our patients!We are a diverse and equitable employer, committed to creating an inclusive workplace. Swift provides equal employment opportunities (EEO) to all employees and applicants for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Swift Medical recognizes that challenges remain in achieving the full participation of equity-seeking groups (including women, Indigenous Peoples, persons with disabilities, members of visible minority/racialized groups, and members of LGBTQ2+) in tech careers and is committed to identifying and eliminating barriers that may exist within its own hiring process, programs, and practices.Swift Medical is committed to fair and accessible employment practices. If you are contacted for a job opportunity, please let us know how we can best meet your needs and advise us of any accommodations required to ensure fair and equitable access throughout the recruitment and selection process.We thank and appreciate all applicants for their interest. Only those selected for an interview will be contacted. Please no agency calls.Quick Apply

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