Clerical Assistant - Respirology Program (Casual) - Jobs in Toronto, ON

Job Description

Reporting directly to the Clinical Leader/Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for a variety of ambulatory clinic and in-patient ward areas within the Respirology Program.RESPONSIBILITIES – In-Patient Ward Area:As a highly organized, self-motivated, results-oriented individual, you will be accountable for:

• Providing administrative and secretarial support to the Clinical Leader/Manager as well as other members of the patient care team within the outpatient area;
• Scheduling patient procedures as well as outpatient follow-ups using state-of-the-art computer software;
• Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues;
• Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation;
• Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action;
• Transcribing and processing physician orders in a timely and efficient manner;
• Collecting unit statistics including nursing workload measurement.

RESPONSIBILITIES – Ambulatory Clinic Area:

• Provide a broad range of secretarial and clerical support to the daily operations of a specific department
• Provide excellent customer service – first contact by phone, in person and electronically for patients, staff and visitors; answers and forwards messages, facilitates pages to physicians/consult service providers, manages flow of patients/clients/visitors in a customer focused manner
• Coordinate timing and record keeping relating to patient admission, discharges, transfers and tests, maintaining patient charts (e.g., standardized packages, thinning, team labels, names, file old charts upon discharge)
• Arrange and coordinate appointments and meetings as necessary e.g., arranges for follow-up outpatient appointments at discharge
• Collaborate with patient care team (physicians, nurses, clinical assistants, allied health, USWs) to support patient care flow, family visiting or other unit/department coordination processes
• Manages requests in a timely manner, based on priority
• Organize transfers, services and equipment for the unit e.g., ambulance transfers, porter, requests for maintenance of unit supplies and equipment and keep log of equipment sent out e.g., to Engineering, coordinate with consult services and portable diagnostics
• Review, order and/or pick up supplies and equipment and maintain inventory, with oversight from CLM or designate
• Update hospital bed management system and unit patient boards
• Updates infection control patient status and related signage

QUALIFICATIONS:

• Demonstrated oral English language skills to communicate with patients and team members with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
• Graduate of a recognized Office Administration program or equivalent
• Requires a Medical Terminology certificate
• Software Applications; Microsoft Office, Word, Excel, PowerPoint, Outlook, ADT, Soarian scheduling
• Excellent interpersonal and communication skills
• Present a calm and pleasant demeanor at all times
• Good judgment and discretion
• Work under pressure
• Highly organized and efficient time manager
• Problem solver
• Flexibility in rotating job assignments

This role requires you to work varying shifts from 7:30am - 5:00pm (Monday - Friday) in the ambulatory area and or 12 hrs. shifts from 0700 am – 0700 pm (Monday – Sunday) in the in-patient area as per the specific needs of the department. Shifts are subject to change based on the operational needs of the Respirology program.As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. All internal candidates must be in compliance with Unity Health Toronto’s COVID-19 Vaccination Policy.Quick Apply

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