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Job Location | Toronto, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Build a meaningful careerAt LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.LifeWorksRemote Work, CanadaPermanent, Full TimeLifeWorksLifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.LifeWorks employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.SummaryOur Care Access Centre is where it all happens! As a Client Relations Specialist you will conduct quality assurance outbound calls. The objective of the role is to obtain feedback from clients regarding services they previously accessed with the purpose of ensuring client satisfaction with those service(s). In addition, whilst this is not a sales role, we want to ensure clients are aware of all the resources LifeWorks provides to support mental wellbeing and as such, our Client Relations Specialist will recommend additional support as appropriate.Succeeding as a Client Relations Specialist will require the following core qualifications and skillsA Bachelor Degree, College Diploma or equivalent post-secondary education, preferably in health sciences, social services or a client-focused fieldExcellent customer service skills, and strong written and verbal communication skills in English (French is a strong asset)Ability to assess client needs and recommend additional EFAP service(s) as appropriateA passion for helping others, and upholding relationships with current clientsExceptional knowledge of our internal systems, policies, and proceduresCharacteristics of a Client Relations SpecialistWe believe in hiring character and training skill – that's why quick learners do well here!We are looking for a CRS who has the following qualities:Cares about the well being of others and takes pride in offering exceptional customer serviceGoal oriented, and able to work under pressureStrategic thinker who is self-motivated and able to work independentlyHave working knowledge of Microsoft Excel and Microsoft WordFlexible to work occasional evening shiftsJoining our team meansA permanent position with a competitive benefits packageA robust training program to prepare you for your roleGrowth opportunities in a company that promotes from withinTo work for a company that values employee engagement, innovation and client service excellenceJob Grade: MS1About LifeWorksLifeWorks is a global leader in delivering technology-enabled solutions that help clients support the total wellbeing of their people and build organizational resiliency.By improving lives, we improve business. Our solutions span employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services.LifeWorks employs over 6,000 employees who work with some 24,000 client organizations that use our services in more than 160 countries.LifeWorks is a publicly traded company on the Toronto Stock Exchange (TSX: LWRK).For more information, visit lifeworks.com.