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Client Success Specialist - Jobs in Toronto, ON

Uber
Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

About the RoleThe Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Client Success Specialists are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.What Youll Do

  • Build processes and standardize best-practices within merchant success and your territory
  • Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
  • Track merchant KPI and OKR to understand their success, issues, or opportunities
  • KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
  • Excel in hands-on vendor management and training of new merchant features or products
  • Act as an ambassador of Uber Eats mission, brand, and product
  • Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
Basic Qualifications
  • A minimum of 1 year of experience in a B2B organization in an outbound account management role
  • Bachelors degree
Preferred Qualifications
  • Outstanding work ethic and attention to detail
  • Experience driving deeper adoption within your book of business including, prospecting new contacts, working with end users and account discovery to identify new opportunities or locations
  • Excellent communication
  • Strong critical thinking ability
  • Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
  • Proficiency in Salesforce and Excel
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, Uber recommends all US- and Canada-based employees to be vaccinated in order to access any of our facilities; this is subject to change solely at the Company’s discretion.Quick Apply
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