Collections Officer - Jobs in Toronto, ON

Job Description

‘Do you love exceeding people’s expectations by establishing effective relationshipsAre you passionate about growing your career in the automotive industryAre you energetic and a great communicatorDo you want to work with a company that loves to promote from withinIf this sound like you, we would love to meet you!WHO WE ARE:Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly-owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”). Collectively, Fairstone Bank and its subsidiaries offer credit cards and rewards programs, point-of-sale financing through merchant partners and unsecured and secured personal loans and mortgages. Learn more at EdenParkCanada.com.The Senior Manager will be responsible for leading a team as well as representing Eden Park Inc. in developing excellent customer relationships with all new and existing clientele through regular meetings and discussions with the team of the region or directly with our valued dealer partners. The successful candidate will be reporting to the Director of Business Development - as well as collaborate with their peers (other Senior Managers), and/or other departments as required.A regular day for you will include:

• Provide excellent service while ensuring exceptional results in the collection of financial loans.
• Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
• Use company specific policies and procedures to maintain and coordinate firm payment recovery.
• Assess and mitigate risk by referring accounts for further action.
• Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
• Achieve individual collection targets to meet Department and Company-wide goals.
• Complete other collection responsibilities, as assigned.

Must haves!

• You possess excellent verbal and written communication skills.
• You thrive in a fast-paced, ever-changing environment.
• You have amazing conflict resolution skills and ability to make decisions independently.
• You remain calm while solving issues and have the patience to deescalate difficult situations.
• You are tech savvy and know your way through Microsoft Office Suite and Outlook.
• You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.
• You can collaborate well with various teams and departments.
• Clear criminal reference check.

Extra- awesome to have!

• At least 1+ years of prior experience in at least one of the following core areas: call centre, customer service, collections and/or consumer loan industry
• Post-secondary education in Business Administration
• You reside in Quebec.

Working condition:

• You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.: 8:30am-5:00pm, 9:30am-6:00pm, 12:30-9:00pm, and two Saturdays a month.
• Work from home

Perks you would love:

• You have the opportunity to be a part of an award-winning, fast-growing company
• Work in an entrepreneurial environment that encourages creativity
• Be encouraged, empowered, and challenged to be your best
• Be provided opportunities to learn continuously and develop professionally
• Work with a dynamic high performing team who thrive on the challenge to reach their highest potential just like you
• Our innovative culture promotes ongoing learning opportunities with training and mentorship
• We have a vibrant and open-concept office environment stacked with snacks. We are known to unwind over a game of pool, table tennis or foosball!
• Competitive compensation package commensurate to experience
• Our team is one big family, and we always keep everyone updated on important communication
• Corporate discounts with over 5000 partners across North America
• We offer extended health coverage with an additional health spending account and an employee assistance program.

WE ARE PROUD TO BE: Montreals Top Employers 2023 by Canada’s Top 100 Employers!We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.Learn more: https://www.fairstone.ca/en/about/canadian-lenderFollow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.Time Type:Full timeJob Type:PermanentQuick Apply

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