Commercial Manager - Jobs in Toronto, ON

Job Description

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.Are you up for the challenge If so, consider the following opportunity:The SMB Commercial Manager, as part of the Business Economics team, will be primarily responsible for deriving insights and working cross functionally to develop programs to realize SMB P&L targets around churn reduction, ARPU management, acquisition/retention rate card offers and price plan / renewal optimization across the Rogers For Business (R4B) wireless (Biz Reg/Corp Paid), cable portfolio and wireline solutions. The successful candidate will work with the Commercial Management and Sales teams to analyze, evaluate and build new initiatives, such as new product bundles and Managed Migrations programs. This role will be expected to review, summarize and articulate results to executive leadership using the new value performance framework to ensure the successful realization of results and targets. The SMB Commercial Manager will work collaboratively with the members of the regional POD teams, Product and Sales Ops teams to support the sales teams to define and execute the segment plan. The successful candidate will report to the Director | R4B Pricing & Commercial Strategy.What you will do:

• Build and develop IBRO acquisition/retention programs for the SMB Segment
• Define proactive and reactive value based customer life-cycle interactions & policies for Business Channels regionally
• Monitor KPI trending and establish forecasts (including: sales, churn, base ARPU, product penetration, price plan mix, etc.)
• Identify performance gaps and opportunities
• Provide direction for the SMB plan as well as accurate business assumptions regarding cost/benefit analysis
• Deliver performance analysis by region, vertical, value tier and product
• Use value centric metrics to extract and summarize insights to maximize profitable revenue
• Work with counterparts within the Commercial Management team to build programs that support the SMBs segment operating plan and enable execution as it relates to wireless, cable and wireline products
• Track the progress of action plans and propose course correcting measures as required to execute against the strategic framework
• Perform ad-hoc analysis and generate insights to maximize performance

What you will bring:

• Undergraduate or graduate degree from a top-tier school in Business, Finance, Economics or Engineering
• 3-5+ years business experience preferably in the following areas:
• Telecommunications sector
• Business-to-business
• Strategy, planning, forecasting, sales and marketing
• Management Consulting
• 3-5+ years’ experience with Analytics and working with large datasets with ability to derive and present valuable insights

KNOWLEDGE/SKILLS/OTHER:

• Strategic thinker with a deep understanding of business drivers and KPIs
• Program / project management experience driving ideas through execution
• Ability to analyze results and develop insights that lead to strategic recommendations
• Proven analytical, financial modeling and problem solving skills
• Strong communications (written & oral) and interpersonal skills
• Strong time management capabilities, with the ability to perform multiple tasks and objectives
• Strong sense of initiative and a self-starter who can work equally well in groups or on their own
• Results oriented, flexible and willing to work in a multi-task and dynamic work environment
• Experience working with senior leadership team and strong presentation skills
• Comfort with ambiguity
• Advanced skills in Excel and PowerPoint
• Technical background in SAS/SQL Server / R / Stata a strong asset
• Ability to manipulate and interpret complex datasets

Schedule: Full timeShift: DayLength of Contract: Not Applicable (Regular Position)Work Location: 333 Bloor Street East (012), Toronto, ONTravel Requirements: Up to 10%Posting Category/Function: Marketing & Marketing Research / AnalysisRequisition ID: 278077Together, well make more possible, and these six shared values guide and define our work:

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.Posting Notes: Sales & MarketingQuick Apply

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