COORDINATOR TRAINING & DEVELOPMENT - Jobs in Toronto, ON

Job Description

Job ID: 35352Job Category: Education & TrainingDivision & Section: Municipal Licensing & Standards, MLS Policy & Strategic SupportWork Location: 1530 Markham RoadJob Type & Duration: Full-time, PermanentSalary: $86,500.00 - $108,459.00Shift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 1Posting Period: 03-Apr-2023 to 19-Apr-2023

Unleash your training skills and experience to the next level. If you are what were looking for, this is the right opportunity for you!Reporting to the Manager, Strategic Planning & Workforce Development, the Training & Development Coordinator will design, develop, coordinate, implement and deliver staff and professional development training programs that meet the divisions workforce training needs and support continuous improvement. You will also conduct needs assessments, execute training, evaluate outcomes and staff performance and support organizational performance improvement.Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Develops and delivers training that supports quality client service, advanced professional development, and administrative compliance of various programs and services in accordance with Provincial directives and divisional mandates.
• Coordinate, implement, and facilitate internal and external training programs that contribute to performance excellence and organizational development.
• Identifies training and development needs within the organization through, consultation and collaboration with internal and external resources.
• Coordinates on multidisciplinary project teams, maintains professional relationships with other organizations and divisions.
• Supports the Manager in creating and implementing a yearly staff training plan for all divisional staff positions and identification of skills gaps.
• Ensures all training provided to divisional staff is documented in the Citys online learning inventory, ELI; ensures divisional training is also captured for all staff in ELI.

• Prepares reports for managers and the director, making recommendations on changes in operational processes, including appropriate staffing levels and resource allocation.
• Deals with confidential and sensitive information regarding operations, assets and resources, proposed or new management initiatives, strategies or programs, and investigations of a confidential nature.
• Ensures high quality customer service through improvement strategies including communications, training, public education, technological improvements and best practices.
• Makes recommendations to Divisional Senior Management regarding training and development and participates in the implementation of related policies.
• Develops and ensures appropriate information and communication strategies and/or dissemination briefings to Senior Management.
• Develops training plans and other planning processes to ensure operational effectiveness based on the thorough understanding of divisional business cycles and processes.
• Develops and implements a divisional staff training plan that includes the development of skills profiles for all positions, identification of skill gaps, and the development and evaluation of training plans that contribute to organizational development.
• Ensures legislative, policy, and procedural changes are integrated with the overall training and staffing plans and programs.
• Coordinates the development and delivery of training based on corporation strategic direction and Divisional priorities, service standards and objectives; develops comprehensive reports related to the design, implementation, delivery of training.
• Research, evaluate and identify potential training providers.
• Coordinate, implement, and facilitate internal and external training programs that contribute to performance excellence and organizational development.
• Designs the development of computerized tracking processes to monitor course attendance, course completion, and report to the management team on achievement of targets.
• Develops and coordinates the evaluation of training programs to monitor and improve quality and effectiveness.
• Deliver, implement, facilitate, and evaluate training and development programs with the use of divisional and packaged software.
• Coordinates the collection and conducts analysis of evaluation data and needs assessment data.
• Identifies, develops and implements communication and promotional strategies and material to support Divisional initiatives and staff training and development.
• Coordinates the development and distribution of documentation and maintain training information on the website.

Key Qualifications:

• Post-secondary degree or diploma in adult training/education or a field relevant to training and development, or equivalent combination of education and experience.

• Considerable experience identifying training needs and conducting research to develop training.

• Considerable experience with Learning Management Systems (LMS) to plan, implement and assess learning processes.

• Considerable experience designing and delivering training courses and programs.

• Considerable experience using Microsoft Office applications (MS Word, Excel and PowerPoint) to produce reports and presentations.

• Experience with adult education principles, practices, training, and evaluation methodologies.

• Ability to draw conclusions and make recommendations based on research data and findings.

• Fundamental knowledge of financial and business principles.

• Well-developed written and verbal communication skills.

• Fundamental knowledge of organizational effectiveness principles and how they relate to divisional training and development initiatives.

• Ability to learn new database systems (e.g. e-learning management and electronic tracking systems) to track and monitor course attendance.

• Excellent interpersonal skills to deal effectively with staff, all levels of management and internal/external service providers.

• Excellent analytical and critical thinking skills to evaluate and make recommendations to enhance or develop new training and/or programs.

• Well-developed organizational skills and the ability to handle multiple projects simultaneously to meet established deadlines.

• Knowledge of applicable collective agreements and legislation in the areas of Employment, Occupational Health and Safety, Labour Relations and Human Rights.

Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.Quick Apply

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