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CSR- Pharma - Unilingual/Bilingual - Jobs in Toronto

JobCart Inc
Job LocationToronto
EducationNot Mentioned
Salary$42,000 - 45,000 per year
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

You must be Physically present in Canada in order to applyWe are looking Caseworker support/CSR who have previous healthcare background and experience, preferably in Patient Services/Pharma. Pass it in your network if you are not interestedREMOTE workCaseworker is multitasking and case management, insurance knowledge.Caseworker/CSR13 Bilingual7 unilingualStart: ASAPRemote workShift Hours: 8-4, 9-5, 10-6 or 12-8Duration: 2 months from start datePossibility of extensionPay Rate- Bilingual: $20/hrPay Rate- Unilingual : $17.5/hrResponsibilitiesWhat YOU will be doing as a Bilingual Patient Care Specialist / Caseworker:

  • Engage patients by phone utilizing your French and English communication skills (written communication may also be completed in English and/or French)
  • Use empathy to speak with patients and caregivers to support them with the completion of paperwork that will ensure they get the medication they require
  • Work as part of a team to triage inquiries and requests from a shared email inbox and use chat to communicate
  • Explain prescription coverage to patients and answer questions (templates Q amp;A provided as well as thorough training)
  • Act as an important point of contact and liaison between patients and internal/external stakeholders and a representative of this world-class organization
QualificationsWhat YOU bring to the role of Patient Care Specialist / Caseworker:
  • Prior experience, education or strong interest in healthcare and pharmaceutical industry
  • Fluency level bilingualism in English and French
  • 1-3 years of experience in administration and customer service
  • Excellent communication and interpersonal skills, able to use empathy when dealing with patients who are suffering from difficult conditions
  • Tech-savvy – able to set up a home office, solid knowledge of Microsoft programs
  • Strong organization, attention to detail and prioritization skills
  • Highly motivated to learn, takes initiative
  • Friendly, adaptable, capable of working both independently and as part of a team
Task TypeExplanationsupport patients during a state of transitionexplanation of transition and why it is happening.complete administrative taskdata entryfax/file prescriptionsuse conga to send docs to MD #39;s as neededplace scheduling requestsIn crm - create new scheduling requestDrug orderIn crm - create new DO requestAdherence callsQuestionnaire for adherence straight forward (in OneNote) Phone callPatient appointment reminderTemplated phone call

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