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Customer Care Administrator - Jobs in Toronto, ON

Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Role, The Team, The Customer ExperienceThe Customer Care Administrator provides valuable assistance and support to customers who have taken possession of their new home. Reporting directly to the Customer Care Manager, and working alongside the Customer Care Technician, this Role is part of a dynamic team dedicated to helping provide great new home experiences. We love wowing our customers.The Brookfield Customer Experience is visible in all that we say and do. It is the way we treat each other, our trades, suppliers and builder partners, and ultimately our home buyer/home owner. At Brookfield, we provide all the tools needed to deliver top-notch customer experiences. We are progressive, award-winning and we take this honour seriously.What You Bring to The RoleYou have a keen interest in doing the right thing. You are professional and pleasant in all of your interactions, are known to be a contributor, and love being part of a team that helps each other achieve success. Organization and timeliness are important to you and you derive satisfaction from their benefits.The Must-Haves Essential to The RoleThree years administrative experienceThree years customer care experienceExcellent verbal communication skillsExcellent written communication skills, including spelling and grammarCapable of building and maintaining harmonious relationshipsEffective listening skillsProfessional in conduct and appearanceImpeccable with organization and time-managementCourtesy, respect and honestyThe Additional Experience/Skills Important to The Role :One year residential construction experienceBackground in HospitalityKnowledge of Tarion and the Construction Performance Guidelines,Proficiency in MS Office (Outlook, Word and Excel)Key Tasks for The Role :Consistent follow-up with mindset of customer satisfactionTimely response to all modes of contactData entry, data management and reportingCoordination and management of schedules in conjunction with Trade Partner schedules, and for Customer Care Technician(s)Communication with Customer Care Technician(s), Managers, Construction Team, home owners, and Trade PartnersCommunication with Tarion Representative(s)Attend all necessary meetingsTravel to communities, when requiredYour OpportunityWe are proud to offer our employees what they value most:

  • Competitive compensation
  • Excellent extended health benefits
  • Flex-spending account
  • Work-life balance
  • RRSP program
  • Leadership development and mentorship programs
  • A culture based on our values of Passion, Integrity and Community
Your New HomeBrookfield Residential is a leading North American land developer and homebuilder with one goal in mind - to create the best places to call home. From the development of award winning master-planned communities, to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experience for our customers and for our employees.Building great communities and homes takes vision and dedication, but most importantly, it takes a strong team. Having been in business for more than 60 years, we know it is our people who make Brookfield Residential what it is today. We were humbled to be named by Aon as one of the Best Employers in Canada and U.S. in 2017.Brookfield Residential will ensure special accommodations are made for persons with disabilities, as requested, during the selection process. Accessible formats of this document available free upon request.

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