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Customer Care Associate (5mo Contract with possibility of extension) - Jobs in Toronto, ON

Interaxon
Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

At Interaxon, we develop engaging experiences using brain sensing technology. We are a passionate team of researchers, technical experts and scientists building the world’s leading science-based brain platform to empower personal transformation through human-centered innovation. Our Muse 2 and Muse S headbands are designed to make meditation and sleep easier and provide real-time audio and visual feedback on your meditative and sleep state through the Muse companion app.As a Customer Care Associate at Interaxon, you’ll be a primary interface for customers of Muse. You are a skilled communicator and enjoy thinking creatively to solve problems and deliver an exceptional customer experience. You enjoy working in a highly collaborative environment where no two days are the same.This is a 3 month contract position with the possibility of extension / conversion to permanent.The Customer Care Associate role is a great entry point to the tech and meditation field. If you are passionate about Muse products, Meditation, if you are newly entering the workforce after post secondary or looking for a change in career, we want to hear from you! For extra visibility, we recommend including a cover letter telling us about your passions and why Muse is the perfect fit for your next opportunity.*What youll be doing: *

  • Assist customers with initial orientation with Muse and troubleshoot with customers to ensure an outstanding experience and reduce potential returns.
  • Manage and strengthen our relationship with our customers by providing proactive customer care and acting as the liaison between the company and customer.
  • Actively participate within the Customer Care team in challenging the status quo and implementing best practice workflows.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
  • Interact effectively with other departments to follow up on issues, enhancing the responsiveness to the customer thereby improving the relationship and level of satisfaction.
  • Other duties as required.
Your skills and experience:
  • Excellent communication skills (written and verbal).
  • Highly results driven and doing whatever it takes to meet and exceed customer expectations.
  • Superior organizational skills, ability to prioritize urgent matters, follow through on tasks and proactively keep stakeholders informed until resolution.
  • A self-starter; friendly, empathetic and collaborative.
  • A proactive, customer-focused, results-oriented approach with a 24 hr resolution mindset.
  • Tech savvy, Proficiency with Google docs and Microsoft Office Suite, & CRM software
  • Bonus: you have experience with mindfulness & meditation
*What we offer: *Our collaborative culture is an extension of our vision to empower personal transformation to improve lives and change the world. We have a flexible working environment, work from home options, weekly team meditations and Zoom yoga, and a commitment to keeping connected while working apart. Join a team passionate about making a difference.Interaxon is a company fueled on innovation and inclusion. We believe that diversity is an essential part of our workplace culture, and we continue to grow our team through equal opportunity and barrier-free recruitment. Additionally, if you require any accommodations during the selection process, please let us know!Note: We suggest adding apps.bamboohr.com to your contact list so you dont miss any emails from us regarding your application.Job Types: Full-time, TemporarySalary: $21.63 per hourQuick Apply
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