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Customer Care Representative (1 Year Contract) - Jobs in Toronto, ON

Metro Inc.
Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Position Title: Customer Care RepresentativeRequisition ID: 30392Career Group (ADSP): AdministrativeDivision: Qc - Marketing Metro (80069072)Department: Marketing and e-CommerceWork Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND)Province: Canada : OntarioPosition Type: TemporarySummary:

  • This incumbent confers with consumers by phone or e-mail, providing information on products and services, answering inquiries, obtaining details and resolving Customer complaints, notifying consumers of claim investigation results and any planned adjustments. The incumbent contributes actively to putting the consumer at the hart of the companys concerns.
Specific Responsibilities:
  • Receive and deal with Customer complaints and requests.
  • Do research needed in order to answer Customer and internal client inquiries.
  • Input facts and draw up structured and concise complaints reports.
  • Negotiate compensation with customers.
  • Assist in developing tools and work processes to improve Customer service quality.
  • Act as a backup receptionist.
  • Represent Metro Ontario Customer Care in dealings with various company departments, sit on committees and manage problem situations with other departments.
Qualifications:
  • College certificate (Communications and/or Public Relations is preferred
  • At least 1 year experience in a Call Centre environment required
  • At least 1 to 2 years experience in Customer Service
  • Good communication and negotiation skills
  • Proficiency in Microsoft Office
  • Excellent writing skills
  • Proactive problem solving
  • Excellent priority management
  • Excellent judgement
  • Good time management skills
#LI-HybridMetro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.Metro is committed to accommodating applicants and employees with disabilities. Should you require an accommodation or wish to receive this application in an accessible format, please advise.Only applicants that meet the qualifications will be contacted.We respectfully request no calls or unsolicited resumes from agencies.Quick Apply
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