Customer Enablement Manager (Onboarding) - Jobs in Toronto, ON

Job Description

Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam. We root for each other’s success and always remember to take time to celebrate, have fun, and Get Loopi!Loopio is looking for a relationship-focused, thoughtful, and hard-working individual to join our Enablement Services team (think Professional Services) as our next Customer Enablement Manager. We believe that when a customer is onboarded successfully, we are providing a strong foundation to retain and grow our customers for the long term. Each experience will also provide customers with access to our best practices, learned from onboarding and working with over 1000+ customers. This starts with our Enablement Services team giving every customer access to best practices and expertise to get started on the right path towards long term success. The ideal candidate is passionate about training, managing projects end-to-end, and working with stakeholders at all levels.What You'll Be DoingOnboard new Loopio customers by coaching them through our onboarding framework and ensuring adoption of our platform across their organization. This includes training relevant team members, setting up various areas of the implementation, and sharing best practicesCollaborate with our Sales team to ensure a seamless handoff during the transition from prospect to customer by aligning on business outcomes and the needs of key stakeholdersStaying curious and agile, developing curated onboarding plans unique to each customer organization and ensuring customers feel supported in training their extended teamsWork closely with members of the Services team, to ensure that any content migration and integrations are set up in a timely and efficient manner according to the customer’s onboarding planPartner with Loopio’s Education team to ensure that important onboarding information is reflected and available to customers on our Education platformBy putting yourself in the customer’s shoes, questioning and finding ways that we can can further improve our onboarding experiencePartner with our Customer Success Managers to maintain a smooth transition out of the onboarding stage of their customer journeyBuild meaningful relationships with Loopio customers through engaging emails, phone calls, video meetings, and custom video recordingsGrow and develop best practices and processes as the Loopio platform and our customers evolveDevelop new resources and processes that will benefit the teamPartner with Loopio’s Engineering, Product and Design teams to stay knowledgeable on the Loopio platform and latest enhancements, sharing the latest features and how they apply to customer workflows, in onboarding sessions with customersContinuously share feedback regarding what should be productized, advocating for customersWhat You'll Bring to the TeamAt least 2 years of Customer Success or Customer Support experience; preferably in a B2B SaaS environmentExperience in delivering software training, with the ability to convey information in a simple and understandable wayVideo and content creation skills - have used recordings in Zoom, Vidyard, Wistia, Loom, or others to record and share informationComfortable delivering training to a large audience in a largely virtual settingExperience and keen interest in developing processes where there previously was noneLoves Project Management, this candidate is highly organized and detail oriented with a proven positive track record of managing projects from start to finishImpeccable written and oral communication skills, focused on driving results and building relationshipsCurious, thoughtful and, solution oriented; you are driven to understand what is important to the customerExperience helping organizations with Change Management is a plusExperience writing sales proposals or responding to RFPs is a plusWhere You'll WorkLoopio is a remote first workplace that operates under a Hub Region Model. We recognize the advantages and flexibility of working remotely and we integrate that into the way we work!Right now, Loopio has one central Hub which is our Toronto Hub Region and our teams mostly work regular business hours in the EST time zone.Loopers and future-Loopers can live anywhere within a 300km/185 mile radius of Toronto (within Ontario).You’ll collaborate with your team largely remotely - we’re all just a Zoom call away! Loopio headquarters is at our beautiful Kensington Market office in downtown Toronto.When it’s safe to do so again, you’ll have the option of working where you work best - whether that be majority at home or hot-desking at the office whenever you’d like. When we are able to do so, we will also have the opportunity to make in-person connections at our Toronto office or during organization-wide events such as our Annual Retreat or Loopicon.Why You'll Love Working at LoopioYou'll work with a industry leading CX leaders who will support your career success by providing unparalleled experiences and a constant evolution of the tools and processes you leverageYour manager will support your development by providing ongoing feedback, 1-on-1s, career planning and performance reviewsYou will have tons of autonomy and responsibility - this role will give you the opportunity to try new and creative things and push boundariesYou’ll learn more than you thought was possible; our team is obsessed with personal and professional growthYou’ll have a piece of the pie; every Loopio employee participates in our stock option plan!You’ll participate in a health and benefits plan that kicks in on day one!The career growth opportunities are endless at a successful, high-growth companyYou’ll be a part of Deloitte's Technology Fast 50 list 2020 and the Fast 500 list 2020!Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds to consider us as a future employer. Please contact a member (Diane or Yeniffer) of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview process.