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Customer Service Representative-Part-Time - Jobs in Toronto, ON

Ritchie Bros.
Job LocationToronto, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Customer Service Representative-Part-Time - (2200001H)DescriptionA growing global company. Endless career and development opportunities.When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. Learn more about our culture and commitment to diversity and inclusion at Candidate Portal.If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.We’re looking for a Customer Service Representative-Part-Time in Bolton, Ontario.This is an ongoing, part-time position and applicants should be available to join the crew for each of the scheduled sales per calendar year at our sale site in March, May, July, September, and December. The time commitment could involve working 2-3 weeks each sale. Our auctions are all-day events, so hours are typically much longer than 8 hours per day each auction cycle. Hours are not that long anymore since there are no live auctions.The Opportunity:The Customer Service Representative will answer inquiries and process payments, communicate with buyers regarding purchases, payments, appointments, and picking up equipment post sale.In this role you’ll:

  • Process Bidder Payments
  • Contact successful bidders to advise payments, appointment booking, and pickup process.
  • Track interactions relating to customer requests and proactively reports areas of customer concerns.
  • Ensure confidentiality while dealing with bidders and consignors.
  • Provide customers with information about upcoming auctions and auxiliary services.
  • Ensure that superior customer service is delivered at all times to all customers.
  • Provide additional administrative support as needed
  • Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
Here’s what you bring:
    • Previous in person customer service work experience.
    • Experience using computers, and the ability to learn new technology/software.
    • Excellent keyboarding skills.
    • A commitment to providing fantastic customer service.
    • Able to work well and maintain a positive attitude in high-pressure situations.
    • A friendly, outgoing, patient personality.
    • You thrive working as part of team, pitching in wherever you’re needed most.
    • You dont mind working hard, and you like to have fun
Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.If you required any accommodations, please send an email to: careers@rbauction.com.Primary Location: CA-ON-BoltonWork Locations: Toronto 3 Manchester Ct Bolton L7E 2Y1Job: Customer ServiceJob Posting: Jan 24, 2022, 4:35:14 PMQuick Apply
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