Customer Service Representative (Tagalog and English preferred) - OTT Remit - Jobs in Toronto, ON

Job Description

Customer Service Associate (Tagalog and English preferred)OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 5,000+ merchants and hundreds of thousands of individual clients across Canada, we are the home to a wealth of expertise in forex and securities trading, mobile and cross-border payment, and investment fund management.We are ambitious, results-focused, and forward-looking. At OTT, you’ll get numerous opportunities to learn and grow, alongside a cohort of talented people from diverse backgrounds and industries. Tackling business challenges in a collaborative and innovative environment, you’ll be encouraged to be your best self and make a meaningful impact.OTT Remit is the newest online remittance app launched by OTT Financial Inc., which allows customers to easily and quickly send money from Canada to their families and friends globally.About the RoleJoin the team with OTT Remit, where we help customers to send essential support to home. Grow together with us, you will have an exciting experience helping out customers and bonding with the team. In OTT Remit, we always embrace everyone with family culture. Join the new and inspiring department of OTT Financial where we build the future together! As a bilingual customer service associate, you will be an essential factor in helping customers navigate through mobile apps using. Gaining strong interpersonal skill experience and working with the Marketing and Product team to understand user experience journeys. You will be exposed to a whole cycle of product managing and marketing, where you learn lots of valuable knowledge.Job Requirements:

• Professionally handle incoming customers inquiries
• Thoroughly and efficiently know your clients during calls
• Delivery good customer service while maintain smooth user experience
• Patiently communicate with customer under stress and pressure
• Fluent in Tagalog and English preferred (Writing, Speaking, Reading)

Skills and Qualifications:

• At least 6-month CSR experience or equivalent experience
• Senior High Graduates are still welcome but will be assessed on Customer Service skills
• Ease and proficiency in mobile app navigation
• Satisfactory spoken and written communication skills in both Filipino and English languages
• Critical thinking and decision-processing skills
• Effective business writing skills
• Sales Experience Preferred
• High level of ease in conversing and processing thoughts with customers in both Filipino and English languages
• Depending on mix, indicate and assess % of experience in various channels: E.g., 50% in voice, chat and email
• Has to be willing to be on different work shifts depending on business requirements
• Has to demonstrate reliability in terms of work history, attendance and punctuality
• This is open for Senior High Graduates and Career Shifters

Benefits:OTT Financial Group Provides:

• A comprehensive salary
• A good group-benefit package with medical, dental, and vision coverage
• A dynamic, collaborative, progressive, and high-performing team
• A variety of opportunities for personal growth
• Learning & development stipend.

Apply now and unleash your full potential.OTT Financial Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected, and where every employee can realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected