Customer Success Manager - Jobs in Toronto, ON

Job Description

Routeware is the industry leader in providing SAAS software solutions, integrated technologies including RFID, AI, video, hardware/software, and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations achieve a digital transformation that saves time and money, increases efficiency, improves safety, and helps to make our world a greener place.Based in Portland, Oregon, the company is PE-backed and employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one solution to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.Our Values:

• Intellectual Curiosity - We nurture skills, knowledge, and creativity.
• Emotional Intelligence - We are personable, positive, and caring and dont take ourselves too seriously.
• Customer Focus - We advocate for our customers.
• Team Commitment - We take ownership, play well with others, and are reliable.
• Solution and Action Orientation - We approach solutions proactively, collaboratively, and thoroughly.

POSITION OVERVIEWAs a Customer Success Manager, you will help municipalities and haulers leverage digital communication and fleet management software, as well as hardware solutions to better their solid waste management operations. Within Routeware, you will be the voice of the customer, working closely with Sales, with Customer Support, with Field Reps and with our Product team helping to steer future products. Ultimately, youll be working to ensure municipalities and haulers use their Routeware products to their fullest potential to make educated decisions on waste program improvements. You will be successful in this role if you can do a variety of work, like: motivate customers to progress along a journey, set goals and benchmarks, identify ways to prove value, and spark opportunities for growth. The best part is: our Customers LOVE our products and our company!RESPONSIBILITIES & DUTIES

• Owns a portfolio of approximately 100 customers, and is ultimately responsible for the success and renewal.
• Understands customers needs, capabilities, and waste management strategies, in order to help them achieve their goals.
• Consults with customers on best practices throughout their journey with Routeware. Recommends promotion tactics, training, and feature utilization to ensure they get the most out of their solutions.
• Sets benchmarks and customer expectations based on real customer data.
• Informs customers by utilizing a library of resources, success stories, KPIs, and coaching.
• Analyzes data and usage to make additional product and/or waste program recommendations.
• Motivates customers to implement recommendations, by leveraging other customer stories.
• Proves value both customers and end-users are receiving with modern waste management solutions.

QUALIFICATIONS

• Great communication skills (written, verbal, instructional)
• Prior Customer Success experience is preferred.
• Knowledge of waste management industry practices (collection systems, diversion programs, etc.) is desired.
• Relationship building skills.
• Keen project management skills.
• Strong multi-tasking skills.
• Confidence to be a trusted advisor.
• Ability to interpret metrics and make recommendations for improvement.
• A desire for others to succeed.
• Experience in a SaaS industry.

BENEFITS

• Comprehensive benefits (medical, vision, dental, and life insurance)
• Paid parental leave
• Paid Time Off
• Nine company holidays

This is a full-time, remote role based anywhere in Canada.Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.Quick Apply

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