Customer Success Manager - Jobs in Toronto, ON

Job Description

Who are weDeliverect is in hyper-growth! As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 200 million orders completed, operating globally.We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.Who do we work withThe most popular and up-and-coming food delivery platforms around the globe, along with your local takeaway restaurants and stores! We also partner with Point Of Sale (POS) Software providers, ensuring we work together in the FoodTech space to deliver a market-leading product.Our PeopleLocated in our hubs across Europe, North America, South America, Australia and the Middle East we are growing rapidly. We are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.Reason for the roleOver the last 3 years, Deliverect has been making waves throughout North America. The exciting role of the Customer Success Manager is to be a strategic and supportive partner for our restaurant, dark kitchen and grocery customers at every stage of their relationship with us.This role focuses on building loyalty with our customers via our product, ensuring long-term retention by presenting product information, addressing customer queries and working closely with the sales team to identify upsells and facilitate contract renewals.Eager to work directly with our customers, the ideal candidate will have the ability to learn and grasp new software applications, communicate via phone and email with customers and create strategies that grow our customer base. A natural presenter, you will be leading special projects that increase revenue and minimise churn rates.Tasks and responsibilities

• Design and execute clear client retention goals, showing the value of the Deliverect product to their business.
• Monitor client milestones for software implementation, from setup to feature navigation, you will be the subject-matter expert for our customers.
• Using data and insights, you will show our customers how Deliverect has improved the profitability and efficiency of their business.
• Appropriately identifying upsells of new features and products we offer, by understanding our clients needs throughout the mutually beneficial relationship.
• Adding personal touches to each client and creating memorable touch points with the Deliverect brand.
• Develop presentations and educational materials to effectively show customers the value of Deliverect and report to internal departments the activities of your department.
• Review customer complaints and concerns and constantly seek to improve the customer experience.
• Manage relationships with the customer and internal teams, taking charge of renewals and contract negotiations.

Job Requirements

• Proven experience as a Customer Success Manager (B2B and B2C) or Account Manager role with a SaaS company.
• Experience working with Planhat (CSP), Hubspot (CRM), Google Suite, Slack, and Zoom.
• Ability to communicate and foster positive business relationships via phone, email and video call.
• Technically savvy, ability to grasp new technical concepts, making them understandable for busy business owners and decision-makers.
• Accountable, organized, and able to work independently as well as contribute to the greater team.
• Experience in managing multiple tasks, problem-solving and a positive approach to challenges.
• Relevant educational experience along with experience in SaaS sales.
• Fluency in French and Spanish, both written and verbal is an asset
• Experience with POS systems is an asset

What we offer

• A fascinating position in close collaboration with a highly professional team.
• High level of responsibility with room for professional growth.
• Flexible working situations. 3 days in our Toronto office with 2 days from home.
• An International team with a lot of different nationalities and regular company & team events.
• A lively and open company culture with flat hierarchies and short chains of command.
• A market-leading and cutting-edge software (SaaS) with an exciting & international customer base.
• One of the most exciting scale-ups in the globe led by entrepreneurs ready to disrupt the POS and Hospitality world once again!

Equal OpportunitiesWe value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touch talent@deliverect.com.Quick Apply

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