Customer Success Manager, Biotech (Remote) - Jobs in Toronto, ON

Job Description

BenchSci is a remote first organization. At this moment, we are welcoming applicants from Canada, the US and the UK for this position.BenchScis vision is to help scientists bring novel medicine to patients 50% faster by 2025. We empower scientists to run more successful experiments with the worlds most advanced, biomedical artificial intelligence software platform.Backed by F-Prime, Inovia, Golden Ventures, and Googles AI fund, Gradient Ventures, we provide an indispensable tool for scientists that accelerates research at 16 top 20 pharmaceutical companies and over 4,300 leading academic centers. Were a certified Great Place to Work®, and top-ranked company on Glassdoor.We are looking for a Customer Success Manager, Biotech to join our Customer Success Team. You will be reporting to our Director of Customer Success, and managing our portfolio of mid-market pharmaceutical and biotech clients.

• Drive and be accountable for KPIs that convey account health within your assigned accounts
• Develop and implement strategies to maintain healthy usage and grow relationships within your assigned seat license accounts
• Develop strategies to increase platform use and expand our footprint across mid-market and enterprise clients
• Lead the preparation and delivery of key strategic presentations like Quarterly Business Review meetings within your accounts
• Manage and develop processes for overseeing low-touch accounts
• Intervene in accounts at risk of low acquisition, adoption, retention, or renewal, working with other departments
• Represent customer interests internally and orchestrate our teams to deliver the utmost value to the client
• Lead successful pilot/engagements with new prospective clients, working with our Scientific Liaisons, Sales, and Support teams to support the expansion
• Support the Sales team by building relationships, generating data to demonstrate BenchScis value to its clients, and identifying potential upsell opportunities within the seat license accounts
• Support Scientific Liaisons by helping build and nourish our relationships with scientists
• Stay on top of trends and developments related to customer success
• Occasionally travel internationally to customer sites to conduct in-person meetings and build relationships

You Have:

• 2+ years experience in a similar CSM role or equivalent
• Experience working directly with high-profile clients and senior executives
• Experience creating and delivering presentations in front of audiences of all sizes in a professional setting
• Experience managing customers and improving account health
• Strong communication skills and ability to connect with different audiences
• Strong business acumen and ability to assess impact vs. effort
• Excellent time management skills and ability to prioritize and manage multiple clients at once
• Experience with building scalable processes and procedures
• An experience with making a real and tangible impact through your work driving progress in the life sciences
• Travel internationally as much as once per month, if needed
• Background or experience working in the life sciences industry preferred

Benefits and Perks:An engaging remote-first cultureA competitive compensation package that includes BenchSci equity optionsComprehensive health and dental benefitsEmphasis on mental health with $2500 CAD (or equivalent in your country’s currency) for Psychologist, Social Worker, or Psychotherapist servicesThree weeks of vacation plus an additional day for every completed yearUnlimited flex time to use toward sick days, personal days, religious holidays, birthdays and appointmentsAdditional time-off: 2 weeks for Winter Holidays, every other Friday in July and August, your birthday, and more!Generous parental leave benefits with a top-up plan or paid time off optionsA $2000 CAD (or equivalent in your country’s currency) Annual Learning & Development budgetA $1000 CAD (or equivalent in your country’s currency) work from home allowance to make your home setup perfect for youA lifestyle spending account for employees to receive reimbursement for eligible expenses related to wellness, lifestyle and productivity $2500 CAD (or equivalent in your country’s currency) per yearOur Culture:At BenchSci, we’re committed to cultivating an inspiring, inclusive, and equitable work environment for high performing, ego-free, self-starting individuals with a growth mindset, who enjoy the challenge of solving hard problems. We recognize that everyone here is a person first and an employee second. We want people to feel cared for and supported to bring the best versions of themselves to work and help the company achieve its mission. We believe culture is critical to success and invest accordingly.We live and promote our FASTT values of Focused, Advancement with Speed, Tenacity, and Transparency. We work hard to maintain an engaging, supportive environment where everyone can do their best work. To learn more, read our culture deck.Diversity, Equity and Inclusion:Were committed to creating an inclusive environment where people from all backgrounds can thrive. We believe that improving diversity, equity and inclusion is our collective responsibility, and this belief guides our DEI journey. To learn more, read about our DEI initiatives.Accessibility Accommodations:BenchSci provides accessibility accommodations during the recruitment process. Should you require any accommodation, we will work with you to meet your needs.BenchSci is a remote first organization. At this moment, we are welcoming applicants from Canada, the US and the UK for this position.#LI-RemoteQuick Apply

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