Customer Success Manager (hybrid) - Jobs in Toronto, ON

Job Description

Squaredance : uniting the digital advertising community - join us!Squaredance is the only performance marketing solution that combines a full suite tracking and attribution platform with a partner marketplace and vibrant community! We enable ecommerce advertisers and digital marketing partners to discover, recruit, track and grow partnerships that drive customer acquisition in digital marketing channels.Check us out at squaredance.io, or watch our video here: Introducing Squaredance!The OpportunityThe Customer Success Manager role is a critical role in the Growth organization at Squaredance, and is responsible for driving growth from our existing customers! At Squaredance, we’re striving to be a self-serve platform for both brands and partners, as such, the Customer Success Team exists - in essence - in service to product (i.e., to ensure that the adoption of our platform is strong with our customers!) Where there are gaps in the platform, we aim to bridge those gaps with expertise and support from the Customer Success Team. Overall, the Customer Success Team, along with our Product Team, work to ensure our customers are seeing value through partnerships from the platform, and further, that the time to value metric continues to trend downward.A Note to Our CandidatesAt Squaredance, we value diversity …in backgrounds and in experience. If you review the job posting below and don’t feel confident you match 100% of the listed requirements we still encourage you to apply; we don’t just want to know what you’ve already done, we want to hear what you’re capable of next!And thanks for checking us out - we hope to hear from you soon!Duties and Responsibilities ... i.e. where you can make an impact!

• Be the voice of the customer; understand their needs and values, and communicate with the relevant internal stakeholders to improve our platform and overall user experience!
• Create customer advocates of our product through in-depth understanding of the user adoption journey; study platform usage data, metrics, and qualitative evidence through customer interviews, to build scalable playbooks
• Constantly keep a pulse on your portfolio of brands to ensure that you are informed when campaign starts to dip and can take proactive action
• Build and effectively deliver engaging content that educates brands and partners on how to set up their partnerships for success
• Ensure brands and partners are communicating effectively; effective communication owned by brands and partners - e.g., on asset creation, on setting and updating CPAs etc.- is critical to maximize value both see from the platform
• Find creative ways to ensure that we are delivering value to our customers and stay up to date on industry trends, vendors or strategies to increase customer knowledge and positively impact their growth
• Monitor, and driven by, your metrics! (i.e. Time to launch, time to partner, retention, customer satisfaction, etc..)
• Positively contribute to our company culture; approaching tasks with a growth mindset, in the spirit of collaboration, while celebrating new learnings and all wins - both big and small!
• Other duties as assigned

Qualifications and Skills

• ~3-5 years experience in a role in a product-led organization
• High “EQ” - able to put yourself in the users’ shoes
• Highly analytical and experienced in data-driven decision making, while also practicing sound judgment, recognizing when a situation requires more context than the quantitative data
• Well-honed communication skills, oral and written, able to cater message to audience
• Experience working in a cross-functional capacity; able to drive ideas to completion via indirect influence vs. direct reporting relationships
• Team-oriented and highly-collaborative; keeping teammates and clients up-to-date
• Previous experience in startup environments, and/or with a marketplace product, is a definite plus!

Why People Love Working at SquaredanceBe it online or in person, you will work with smart, driven and just all-around great people! Our culture celebrates growth, collaboration and transparency in a performance business. We have an open-plan head office, located in Liberty Village - Toronto; its an energetic space used for collaboration, coordination and sometimes, just to catch-up with each other! ...the only thing missing, could be YOU!Dedicated to our people and striving to provide a healthy work-life balance, we offer:

• A welcoming and inclusive team environment
• Life and family-friendly hybrid working conditions
• Excellent health benefit plans with flexibility to suit your needs and lifestyle
• Matching RRSP program
• Home Office and Lifestyle Stipends
• Loads of in-office snacks, coffee, and drinks when in office to keep you energized throughout the day
• Frequent team and office social events
• A growth-mindset company, dedicated to ongoing learning and improvement at the company, process, and individual contributor levels!

Squaredance is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace. We strongly support equal employment opportunities for all applicants regardless of race, color, religion, creed, national origin, ancestry, citizenship, age, family or marital status, sex, gender identity/expression, sexual orientation, genetic information, pregnancy, physical or mental disability, medical condition, or any other protected characteristic.Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If accommodation is needed in the recruitment process, please let us know and we will work with you to meet your accessibility needs to ensure fair and equitable access throughout the recruitment and selection process. You may contact us at HR@squaredance.io.We welcome and encourage all qualified applicants to apply, those selected for further consideration or interview will be contacted directly.Thank you for your interest in Squaredance!Quick Apply

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