Customer Success Representative (REMOTE / HYBRID) - Jobs in Toronto, ON

Job Description

Company DescriptionAt Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started. Our ability to stay at the forefront of the industry has fueled our success and will guide us in paving the path forward.2021 was a transformational year for Viral Nation, having grown by 200% and we have even bigger ambitions for 2022 and beyond. While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations and we need to keep raising the bar!Our Values:We Constantly Evolve: Embracing change is both an opportunity and a necessity!Courage: Challenging the norm drives us forward!Diversity: We strive for excellence and recognize that our differences make us stronger. We respect and seek out the inclusion of differences, realizing we can learn from each other!Resilience: Adversity is a springboardVN Tech is looking for our first Customer Success Representative to lead, support and pave the way for our customers and their experience with Viral Nation. This key role will be crucial in increasing the adoption of our unique technology, continually sharing value, and feedback and enhancing the overall customer experience with our large clients. As this role is high visibility with the potential to grow, we are seeking a strategic individual who can be the voice of our customers and the face of our products.Job Description

• Define, develop, implement and oversee the customer onboarding and training of our SaaS solutions
• Conduct quarterly business reviews with customers to ensure adoption, value realization, and their goals and expectations are managed and met
• Communicate product update news and enhancements that impact the customer
• Be the face and resource for the customer throughout their journey with us
• Own account management, including renewals and custom packaging based on their use cases
• Share helpful insights and recommendations with the customer to continually add value to their experience
• Analyze customer data to improve customer experience and adoption rates
• Be the voice of our customers to internal stakeholders and communicate customer feedback on products, use cases, and experiences

Qualifications

• 3+ years of successful SaaS Customer success role experience
• Technically minded and be able to understand our technology in-depth to be able to onboard, train, troubleshoot, and spot future technical opportunities
• Customer obsessed and focused
• Exceptional ability to communicate and foster positive business relationships
• Strategically minded in seeing potential new use cases and business value for the customer

Additional InformationViral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.Quick Apply

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